Italo Capozzi

• Technical Owner File Transfer Platform • Technical Owner for Telephony System and CRM Call Center Voxtron • Technical Owner for Skype for Business and Teams Platform • Improvement of IT processes (ITIL based) with other departments • Performance measurement and improvement of 2nd and 3rd level support

• Definition of business requirements with the customers to build IT infrastructures and IT services • Teamwork with Pre-Sales team to create the IT offer of the company • Designing and Techincal implemantations

• Service Maintenance and setup for Telephony System • Policy definition and security auditing implementation, on machines and project processes to achieve best practices and security hardening. • Maintaining Relationships with Customer stakeholders

Provide first line technical support answering support queries via phone, email and web; Resolving customers' raised issues at first point of contact; Efficiently and accurately log all issues and requests on the call logging system; Maintain all call lifecycles ensuring calls are regularly updated and contain valid and up-to-date information