Ivan Galeana

- Provided customer support to the Spanish and German market, addressing technical issues and doubts with the software. - Successfully identified and resolved technical issues, guided users through platform features, and ensured customer satisfaction.

- Led the planning and manufacturing implementation of chassis and body changes of coaches sold in the American and Canadian market (Volvo 9700 US/CAN) reporting to the Global Project Manager. - Coordinated cross-functional teams to ensure timely material availability, production readiness, and technical documentation for method and pre-series vehicles, reducing launch delays by approximately 20%. - Investigated and resolved critical electrical and assembly issues during validation phases.

- Responsible for providing technical support across the final seven production stations, delivering timely solutions to product and production issues. - Analyzed product design changes, process allocation, and managed bills of materials within SAP. - Developed nearly 80% of the technical documentation for assigned stations to resolved quality issues and maintain production flow . -Improved process flow by identifying and removing process bottlenecks and acquired and integrated new equipment.

- Analyzed design changes to assess manufacturing impact and ensure seamless integration. - Took initiative to support cross-functional activities, helping reduce departmental workload and improve efficiency. - Led the introduction and validation of a new electric body center for the Volvo 7300 model. - Assisted in resolving customer-reported electrical and quality issues through cross-functional investigations using the Obeya framework.

Thesis: "Development and Design of a Battery Thermal Management System for Li-ion Battery Pack”

Development of a Refrigeration System for the Thermodynamics Lab