Ivana Panic

- Determine analytical IT business solutions and assist in implementing them. - Conduct requirements-gathering activities like end user interviews. - Support business partners by describing analytical reporting capabilities and implementing them. - Evaluate business data of internal and external data sources and integrating them. - Assist in quality control and daily operation. - Work with agile software development and workflows (SCRUM)

- Head of the IT SPS Automation & Process Support team which is responsible to manage and provide shared services for IT SPS. - Support strategic project as the Cloud Initiative. - Internal consulting in various IT SPS management topics and initiatives - Consolidate and analyze data to prepare overviews and reports for the IT SPS Management. - Lead and support to enhance Self Service landscape within IT SPS. - Lead and support cost consumption data collection tool for end-to-end Service Costing.

- Build and implement cost consumption data collection tool (DCOLLECT) for end-to-end Service Costing - Integrated cost consumption data into various Service Costing Tools - Plan and implement migration of standalone CMDB CI into the SNOW CMDB - Implement of new automation solutions for Oracle, Power Center, Websphere and MS Sql Server over Self Service Tool (SPORT) - Internal consulting in various IT management topics and initiatives

- Designed, created, and maintained DB2 database objects. - Managed database growth and performance with database reorgs. - Audited application SQL code prior to production implementation. - Assisted developers in database and application tuning for optimal performance. - Loaded and refreshed non-production databases for application testing. - Performed database recoveries. - Maintained Federated DB2 System on Linux and AIX. - Provided 24/7 oncall support for production databases on a rotation basis.

- IT innovation and strategy - Data warehouse and data mining - Finance management