Ivana Ramljak Kopic

Key Projects: AdvantageTec, LivePerson Automotive, Agent App. Professional Summary Played a key role in ensuring the quality and reliability of enterprise-level conversational AI and automotive communication platforms. Focused on delivering seamless user experiences for both end-customers and dealership agents through rigorous manual and automated testing processes. Collaborated closely with developers and product managers using Jira to track, prioritize, and resolve high-priority bugs.

Design & Production: Managing the complete creative lifecycle, from initial concept and visual identity to final high-end print production. Technical Prepress Mastery: Expert preparation of files for various printing technologies, including Offset, Silkscreen, and Digital printing, ensuring "first-time right" results. Deep experience in designing for high-end effects such as spot UV varnish, foil stamping, embossing, and working with diverse substrates (metallized, transparent, and premium papers).