Izabela Szmilyk
Werdegang
Berufserfahrung von Izabela Szmilyk
- Bis heute 8 Jahre und 10 Monate, seit Okt. 2016
Regional Service Manager - Europe
XL CATLIN SERVICES SE
Establishing and managing relationships with key business/operational stakeholders within EU region Ensuring the high quality of IT services delivered to the sites within region (20+ offices in 12 countries) Managing business and internal escalations, serving as point of escalation within region Managing IT communication for awareness, status and event management
- 1 Jahr und 10 Monate, Sep. 2014 - Juni 2016
CUSTOMER OPERATIONS MANAGER - SERVICE OWNER (CRITICAL SERVICES)
T-Systems Ltd
Accountable for E2E Messaging & Collaboration Services for the largest mobile operator in the UK – EE Ltd (joint venture of T-Mobile & Orange UK) Achievements: 'Breakthrough Directors’ Award for ‘Customer delight and simplicity drive our action’ EE Star–Customer recognition for ITSM and Customer relationship modelling the partnership behaviours EE Star Team–Account Dir recognition for quality in managing MI Recognition for driving the Svc Improvement Plan bringing significant savings for account
- 3 Jahre und 2 Monate, Juli 2011 - Aug. 2014
Tools Architect, Project Manager
T-Systems Ltd
- 3 Jahre und 6 Monate, Jan. 2008 - Juni 2011
Customer Care Systems Specialist / Tools Roll-out Manager
T-Systems International GmbH
Flying Squad in NICE II Project, Rollout Mgmt Team within OE OIM RRRM; NICE Tool Suite Implementation in: the Netherlands, Denmark, Belgium, Poland, Italy. Implemented tools: SC Cosima6, webSRM, myMDS4.0, DS/CS AM 5.11; Responsibilities: PM Tasks, Rollout Execution acc. to Project Plan, Communication with LBU and DUs, Reporting & Proj. Doc., CMO/FMO definition with LBU & tool/architect. experts, Technical Implement., Testing & Support after GL, Deputy Country Responsible, Customer Migration in LBU
- 1 Jahr und 4 Monate, Sep. 2006 - Dez. 2007
Customer Support Specialist
T-Systems Polska Sp. z o.o.
HelpDesk activities; coordination of contracts execution in accordance with SLA; supervision over a contract modification; Project Manager Assistant; coordination, monitoring and integration of internal and external ‘problems/incidents’ resolution; reporting i.e. SLA and KPI; creation of technical documentation (procedures and users' guides),
- 8 Monate, Jan. 2006 - Aug. 2006
Contact Centre Support
T-Systems Polska Sp. z o.o.
(ditto)
- 9 Monate, Mai 2005 - Jan. 2006
Trainee, Sales Department
T-Systems Polska Sp. z o.o.
Responsibilities: Assistant Sales Manager, Marketing Research Projects, Customer Database Creation, Making Business Presentations.
Ausbildung von Izabela Szmilyk
- 4 Jahre und 9 Monate, Okt. 2001 - Juni 2006
Management & Marketing
Wroclaw University of Economics
Sprachen
Englisch
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