JAIME BILBAO

* Achieve Marketing analytics to bring insights into the alignment of policies to FedEx/TNT Express integration standards and develop gap analyses for a successful integration for functions and countries * Measure customers profile in response to the integration of Sales teams * Estimate and discuss the impact of service capabilities harmonisation on customers and the business * Evaluate and define customer segments and advise of the appropriate use for marketing actions

* Designed, implemented and monitored Commercial policies for products and customers in Europe * Collaborated and supervised processes and analyses for General Price Increase in European countries * Mentored and supervised new employees, providing professional development and support * Evaluated decentralised Online Pricing processes and policies and implemented a centralised approach * Collaborated in the development of CRM and Commercial systems to ensure the business achieves its sales goals

* Redesigned and automated reporting and dashboards that saved time, cost and reduced risks * Prepared and communicated reports to Management in a timely manner * Monitored, evaluated and discussed key trends in metrics to provide insights across the businesses and customers behaviour * Segmented customer base and analysed customer touch points with the organisation * Managed the relationships with existing customers through a CRM system and ensured the system provides an effective Sales funnel

* Provided industry and competitor analysis to support strategic sales initiatives * Participated with managers in planning, budgeting and forecasting * Contributed with analytics to support regional sales teams in the launch of new products

* Supported and collaborated in the implementation of a Transportation Management System (TMS) and proposed enhancements to support customer requirements * Responsible for the monitoring of the TMS compliance for customers around Europe * Coordinated UAT and maintained project status documentation * Monitored and maintained integrity of data in the TMS, identifying and implementing data corrections * Collaborated closely with different functional departments to support UPS SCS Head Office in the US

* Co-led a European Transportation Planning team composed of 10 members * Created training manuals and trained new users on the TMS * Responsible for the analytics of the TMS performance to evaluate and achieve SLA commitments * Implemented data cleansing processes to ensure consistent and accurate information

* Worked in a multicultural team to offer best in class customer service