JEETENDRA JANGID

Solving user problems & empowering them with GenAI enabled solutions. I work with MDs & SMDs to establish Product Vision, validate proof of concepts & lead the use cases from conceptualization to launch. Prepared PRDs, strategy roadmaps & collaborated with design & development teams. Monitored performance metrics & KPIs. Evaluated LLMs, Vector Databases, refined Prompts to improve response accuracy. Conducted usability tests, user acceptance tests to identify shortcomings & improve the application.

- Analyzed dashboards and metrics, performed funnel analysis and root cause analysis for user on-boarding journey to improve the activation by 10% - Conducted competitive analysis & market research, prepared a feature palette to identify document management features for Digital Workforce System product's growth

As part of the service provisioning & activation team, I solved system generated errors & customer challenges by resolving the configuration errors. Collaborated with network engineers & cross-functional teams to understand dependencies, analyzed L1 facilities, L2 facilities & chosen plans to configure customer orders. Ensured the orders are executed within deadlines with prompt service providing them a seamless broadband, VoIP, IPTV, DTV experience. Monitored servers & log dashboards to tackle disruptions.