Jacen Osorio

Worked on re-platforming Passage AI technologies like intent classification, named entity recognition, machine reading comprehension in the Posture Correct Project 2. Designed and built the following systems: named entity recognition, slot filling, knowledgebase relevance and ranking, end-to-end L2 ranker system that improves with user feedback, multi-language capabilities. Was awarded a patent for our work.

Directly interacted with clients to understand, brainstorm, and design new features to streamline all relevance requirements and was instrumental in customer success in a couple of clients. Contributed actively to set the NLU direction with CTO. Passage AI was acquired by ServiceNow. Devised, developed, and tested new approaches to improve click fraud detection and ad-analytics products including ad- campaign optimization and ad-attribution analytics.