Jackson Peter Jacob

• Engaged in effective communication with internal stakeholders to gather up-to-date information on ongoing changes. • Actively participated in Change Advisory Board (CAB) and Governance and Technical Evaluation (GATE) meetings. • Conducted thorough analyses to identify and highlight business risks, technical impacts, and production validation requirements for ongoing changes. • Revamped and optimized the Release Content Analysis process, establishing it as a valuable reference tool for the Production Team.

• Managed resource allocation, task delegation, & skill-based training for team members. • Collaborated with key stakeholders to gain a comprehensive understanding of client requirements and communicated anticipated outcomes for product testing. • Generated detailed inspection reports, effectively identifying and prioritizing defects to provide valuable insights to design teams. • Conducted thorough data analysis throughout the design phase, assessing the accuracy, durability, & efficiency of the software.

• Demonstrated strong leadership skills in managing a team of 25 members, strategically allocating resources & tasks to ensure timely project completion with optimal efficiency. • Extracted & analyzed performance metrics & progress reports, ensuring project cadence adherence. • Implemented innovative ideas resulting in time savings of 42 hours per month by eliminating non-value-added activities. • Leveraged effective communication skills to establish and maintain positive relationships with clients.