Jacqueline Pierce

• Receive inbound calls and paper/electronic claims from members and providers. • Excellent oral/written communication, interpersonal and organizational skills. • Applies knowledge of policies and procedures, products, legislation and claim workflow.

• Call center environment responding with oral/written communications. • Educate potential member about insurance benefits offered by their employer under consumer driven health plans. • Job housed in Richmond, but temp service HR department is in Houston, Texas.

• Call center environment using the Noble system, received inbound calls • Made outbound calls for collection and insurance that was housed in office. • Quoted HIPPA and Medicaid for the state.

• Outbound/inbound calls • Collected past due accounts • Implemented computer application (word processing, computer software, etc.)

• Computer input and settlement maintenance of files. • Daily banking responsibilities. • Credit investigation and inquires.

Responsible for over 30-40 employees. Ability to schedule and manage workload Assisted customers with purchase using cash register, responsible for making sure all customers’ needs have been met

health study