Jamal Habibi

 Resource Planning, Managing teams from different technologies  primary interface towards the customer for optimization related activities and issues.  Leading positive development of customer satisfaction of services  Organizing and leading regular customer meetings, reporting Radio Optimization status and progress  Execution of service Agreement and other contractual requirements  Maintaining and Enhancing Radio KPIs  Provide network dimension forecast of different technologies

 Deriving team to achieve both target KPI  Providing solution for customer queries  Feature activation plan for enhancing each KPI of every technology  Mobility strategy setting for LTE, WCDMA and GSM  VoLTE/LTE Trial, Network Capacity Enhancement  Improving Accessibility, Retainability, Mobility, service integrity, utilization & Availability.  Successfully derive refarming projects 10Mhz to 15Mhz, and 15MHz to 20Mhz

 Monitoring RNCs, handling daily received tasks, customer queries and Dashboard Reports, Routine daily/weekly and monthly Reports  Maintaining and improving UTRAN network performance and KPIs in terms of Radio CS, R99, EUL and HSDPA for accessibility, retainability, mobility and Integrity  Network Capacity Enhancement, KPI Improvement for HSPA for DU and Baseband sites.  Customer complain handling  analysis of Ericsson OSS-RC Tools like WMRR and GPEH