James Musselman

Select, interview, and hire core IT staff Designed complete information services infrastructure Supervise outside vendors for major module installation Coordinate outside vendors with internal staff and Qatar Foundation Develop departmental, network, and security policies for IT services Design and development of Gigabit data and voice network Created centralized Art Center infrastructure for 3D animation and video production Utilization of Open Source Software to maximize designer workstation performance I

Established connectivity between Windows based clients and Solaris server Performed fault analysis and disaster recovery operations for integrated library system Proposed comprehensive disaster recovery plan for integrated library system

Provided hardware and operating system fault analysis for Enterprise customers in mission critical environments Document all cases according to ISO9001 requirements Actively reviewed open cases to drive towards timely resolution Accepted technical escalations from junior engineers

Upgrade of mid to large networks from 10BaseT to 100BaseT switched networks Extensive installation and configuration of routers and switches Firewall installation and configuration Installation and configuration of servers to provide basic network services such as email, database, domain name services, and central user authentication Network security auditing and forensic analysis of compromised hosts Custom web site design and administration Performance data collection and analysis Capacity planning and sy

Performed mission critical remote monitoring and proactive fault analysis Analyzed real time data streams for system availability and performance Active logging of system events on large (50k+ users) systems Documentation and Postmortem analysis of system failures Assist customer administrators with installation and configuration of remote monitoring agents Created web pages to manage customer contact data and escalation procedures