Janet Mao

- Ownership of the entire mobile app roadmap, from strategy to execution, across iOS, Android, and Flutter stacks - Set up and managed all onshore and distributed mobile teams comprising of 16+ people including engineering, design, QA, and Product Associate - Additionally temporarily managed web products during transition phases, such as Messaging. Local Services, and regulatory changes

- Ownership of continuous improvement backlog across home buying digital assets - Product Owner of key mobile home buying asset CommBank Property app - Analysis and execution of general home buying initiatives across all digital channels, including funnel optimisation, targeted campaigns, and analytics deep dives across acquisition and retention

- Worked with scrum team to deliver digital retention initiatives in the home buying space - Stakeholder engagement to ensure alignment of strategy and vision - Owned and managed prioritised roadmap of retention initiatives

- Conducted analysis and executed initiatives to optimise sales funnels and launch targeted marketing campaigns for insurance products - Unpacked and prioritised mobile initiatives for superannuation products

- Conducted Design Thinking workshops to unpack new mobile payment initiative - Created Axure prototypes and wireframes, using them to conduct usability testing and communicate progress - Strategic exploratory activities such as customer journey mapping and competitor analysis for new web initative

- Worked with two scrum teams to deliver the CommBank Labs app (innovative new experimental app used to test ideas with real customers) and its feature the Savings Jar (set-and-forget savings feature using rounding technology) - Acted as ScrumMaster for one scrum team in setting up the new team culture and identity as well as facilitating scrum ceremonies

- Worked with two scrum teams to deliver the CommBank Labs app (innovative new experimental app used to test ideas with real customers) and its feature the Savings Jar (set-and-forget savings feature using rounding technology) - Acted as ScrumMaster for one scrum team in setting up the new team culture and identity as well as facilitating scrum ceremonies

- Supported sales and marketing for accounts in the Education Sector across Australia in both Partner and Customer ecosystems - Sales reporting, pipeline management, event planning, electronic direct marketing, market research

- Created content for digital mathematics education resource - Analysed existing syllabuses to identify knowledge gaps - Contributed to Mathspace winning the 2014 Bett Award for Secondary Digital Content