Jared Nichols

Keeping customers safe from cyber attacks. I am charged with technical ownership of VMware Carbon Black’s largest accounts to ensure that they renew their SaaS subscriptions year over year, ideally through multi-year agreements. Deep technical understanding of VMware Carbon Black’s product portfolio and cyber attack trends allows me to serve as a trusted advisor to our customers, whether I am engaging with a CISO or IT Security analyst with their fingers on the console.

As a Strategic Success Manager I ensure that our largest customers are smart, secure, and successful with the CB platform. I ensure customer C-level executives are up to date on Carbon Black’s direction, ensure they understand their current level of success from CB’s perspective, and advocate on their behalf within Carbon Black to ensure the customer voice is heard.

Customer advocate, trainer, and guru. I guided customers on their platform adoption, advised how they could improve adoption and user experience, and took feedback on how we can improve the platform.

I moved to the best mobile content delivery platform and helped customers ensure their users have the right content at the right time. I assisted our sales teams on technical matters critical to prospects as well as helped get those prospects up and running with bigtincan should they have a trial. Training is one of my favorite activities and I expand on that role at bigtincan by moving to the Customer Success Team Award recipient for 2016 Top Performer.

I worked with some of the biggest and well known companies and brands in the world with their implementation of Apple products as well as inspiring them to use Apple products in new ways. I was charged with inspiring, educating and enabling my customers to succeed. I was based out of my home and I have been given a lot of latitude and independence. This required me to stay on task and focused on my goals at all times.

I was responsible for crafting the FMRCo Apple strategy. When I arrived some Macs were in the environment but there was zero management of the systems. Within 9 months I had deployed a global support infrastructure to deploy and manage Macs anywhere in the world that Fidelity operates. Fidelity now has hundreds of Macs on 3 continents managed with full disk encryption and Active Directory integration.

At MIT Lincoln Laboratory I was the senior Mac Desktop Engineer. I was generally responsible for the Mac population in a high-security Department of Defense research environment. Day-to-day duties included creation of system images, deploying patches to managed systems, vetting new products for the platform, vendor management and more. Secret level US Department of Defense security clearance held.

Completely overhauled Mac hardware on campus to a standardized hardware system and overhauled Mac support through training of fellow staff. Integrated Mac clients into Microsoft Active Directory including network home folder storage. Responsible for student, staff and faculty training as well as creation, maintenance and distribution of standard computer images. Implemented Apple-based software deployment system for updates and 3rd party software that included reporting features to remain license compliant.

Front line assistance and technical support for customers including repair of their computers. Kept meticulous records of customer contact and repair of computers. Served as presenter for product demonstrations and how-to sessions. Extensive experience with Mac & Windows integration. Responsible for training other Mac Geniuses and interviewed Mac Genius candidates to ascertain level of knowledge on topics vital to the position.