Jaroslaw Gorski

IT on-site support manager region DACH Responsibilities: -Coordinated day-to-day Service Desk and on-site support activities, monitored ticket queues, and supported the team in meeting SLA and KPI targets (28 employee, 11 location) -Led and supported a local on-site IT support team, -Acted as the main point of contact for client-side stakeholders -Participated in regular meetings with client representatives to improve service quality -Managed on-site IT support operations, including incident handling

-Participating in meetings with client-side local team leaders to enhance service quality and optimize operational processes. -Cooperation with client and coordination of service work -Asset management and procurement support, -Actively involved in change processes, maintenance windows, and on-call duties -Training new employees, -Assigning tasks and responsibilities, -Close collaboration with local team leaders, -Hardware and software troubleshooting, -IT documentation creation and maintenance,

Responsibilities: - IT support for employees based on the Request Tracker system, - Help Desk and Service Desk (support for office & productions computers ~2000 machines), - Support for Google Apps solutions - New software and hardware configurations and testing - Active Directory management, - Managing of McAfee, Mobile Iron, Symantec Altiris, XDR, Cisco Any Connect solution. - Maintenance and monitoring of IT systems - Supporting the production site - Writing simple automation scripts in PowerShell

- Help Desk and Service Desk, - Active Directory management - Management of the IMED24 medical clinic l - Company infrastructure management TCP / IP, PKI, DHCP - Configuring email based on IMAP / POP / EXCHANGE protocols, - Maintenance and monitoring of IT systems - Assistance in the implementation of second and third line projects, - Configuring devices based on VoIP technology, - Configuring Postnet / Zebra cash registers / readers / scanners - Creating technical documentation