Jasmina Kutleša
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Jasmina Kutleša
- Bis heute 10 Jahre und 9 Monate, seit Dez. 2014
Business Intelligence Consultant
Poslovna inteligencija d.o.o.
Involved in Business Intelligence/Data Warehouse projects for Telecommunications industry Main responsibility: ETL Development and testing Technologies and tools: ETL - Informatica PowerCenter SQL Database Tool - Toad for Oracle, Aginity Workbench for PureData System for Analytics DWH Appliance - IBM PureData System for Analytics (Netezza)
- 9 Monate, Feb. 2014 - Okt. 2014
Support in Department of Business and ICT Service Management
Hrvatski Telekom
Operational maintenance and monitoring the process of realization of voice and data services for business customers Working on access networks monitoring tools Administration databases and systems after services realization for business customers Providing support for Sales Department in the preparation and implementation requirements for business clients Providing support to field technicians on service realizations and troubleshooting
- 5 Monate, Okt. 2013 - Feb. 2014
Key Account Customer Service Agent
Hrvatski Telekom
Providing support to key account customers in activating new services, troubleshooting existing ones and providing diverse information about products Providing support to other telecom operators in the process of service realization and troubleshooting Informing key account customers about relevant actions on their services, etc.
- 1 Jahr und 11 Monate, Dez. 2011 - Okt. 2013
Technical Support Agent for Business Customers
Hrvatski Telekom
Providing tehnical support to clients with the use of telecommunications services and products Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP, mobile services and more Providing basic information about bills and products
Ausbildung von Jasmina Kutleša
- 1 Jahr und 11 Monate, Sep. 2012 - Juli 2014
Telecommunication and Informatics
Faculty of Electrical Engineering and Computing
- 5 Jahre und 10 Monate, Okt. 2006 - Juli 2012
Telecommunication and Informatics
Faculty of Electrical Engineering and Computing
- 3 Jahre und 9 Monate, Okt. 2002 - Juni 2006
Mathematical Gymnasium
Sprachen
Englisch
Fließend
Deutsch
Grundlagen
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