Jaspreet Kaur

1. Customer Satisfaction on Twitter, Facebook and other social media channels 2. Pinpoint trends and recommend improvements to workflows and day to day operations in general 3. Identify service problems and conduct root cause analysis whilst signposting possible solutions Key Achievement - maintained 100% response rate for a month & provided round the clock assistance to travelers during crisis

1. Generated, edited, published and shared daily content 2.Launched & tracked social media campaigns 3. Monitored brand-related mentions on all social platforms and engaged with responses 4. Increased social media following and clicks by 200% -Key Achievement : rewarded Feefo trusted awards badge, 2018 & FAM trip to Paris, 2018

1. Sale of activities, excursion tickets and passes to theme parks across the globe 2. Conducted online research and communication, briefings & correspondence to cater to customer inquiries efficiently 3. Maintained & coordinated communication between customers, local vendors and internal departments -Key Achievement : Intern of the quarter, 2016 & Dependable employee, 2017

Specialized in Travel & Tourism