Javier Vargas

- Administrative support for Azure infrastructure; Microsoft 365, including entra ID, Intune admin center, Microsoft office 365 admin center, Exchange, PowerBi, Sharepoint and End Point portals. - Portal administration and corporate users, Adobe, fotonotes, vonage / webex, Rently. - Support for the Zendesk portal, v.d.i management, active directory, printer server and escalation to second and third level resolution groups.

- Analyze and design solutions for identity and access management. - Ability to define technical and functional requirements on IAM solutions. - Implementation of IAM tools and solutions. - Management of users, permissions and authentication. - Advanced software knowledge (Active Directory, LDAP, Web Server, Application Server, SQL, etc.). - Review and escalation of significant interruptions in the activities of the operation, - Constant monitoring of status and processing of pending Incidents and back log.

- Extensive training in System Center Configuration Manager (SCCM) / Microsoft Endpoint Configuration Manager (ECM). - Management and monitoring of servers and networks. Maintenance and updating for pcs and applications. - Troubleshooting and managing of the Microsoft Office 365 Suite (Outlook, Excel, etc).

- Creation, registration and priority assignment for technical incidents, involving support groups, external suppliers and vendors from the United States and Latin America. - Developed and maintained standard processes and procedures to support Asset Management activities. - Assisted with the establishment of IT procurement strategies, processes, and procedures consistent with company policy, best practices and other requirements (such as government regulatory, etc.)

- Creation, registration and priority assignment of technical incidents, involving support groups, external suppliers and vendors from the United States, Chile, Argentina and India. - Analysis, review and escalation of potential interruptions in daily basis operations, responding with urgency and adequate procedures for quick restoration of services. - Administer identity and security access globally for human and functional accounts across multiple systems and applications.

- On-site support for billing and sales software tool for Cruz Verde pharmacies chain. - Linux servers and workstations monitoring, regarding machine resources state and software version. - Deployment, validation and fine-tuning of users, articles, discounts, promotions and financial statements databases. - Trained junior members of IT team regarding work instructions, policies and service level agreements, Created monthly metrics reports for management.

- Functional requirements test management through cross compatibility between browsers and operating systems, as well as usability testing, quality and documentation for Claro communications web systems. - Interpretation and translation of business requirements into technological requirements. - Coordination and new requirements management, risks and defects between the client and the development team. - Leading role in communication with team and third parties involved in the project.

- Functional requirements evidence management for cross compatibility between browsers and operating systems and usability testing, quality and documentation of the web systems SIMAT, SIMPADE and SIPI for the Ministry of Education. - New requirements coordination and management, including risks and defects, between the client and the development team. - Leading role in communication with team and third parties involved in the project.

- Remote technical support service to Microsoft users in all Latin America and part of North America, Europe and Asia. - Reception and processing of requests via phone service and registration via STIS Incident Management tool. - Remote technical support service management to end users of Amgen, Baxter and Henkel in Puerto Rico, Spain, Mexico and Portugal. Level 2 support management. - Certificate of achievement in Training and Knowledge of the Business as a Service Agent course.

- Documentation management of end user manuals, training and testing. - Consolidation of business information with delivery documents and closing projects, making a bridge between customer needs and delivery of consultancy products.

- Infrastructure manager of technology and platform networks in Colombia, performing in the areas of configuration and support. - Watchguard firewall mounting software for cluster of servers, security and development of their environment. - Administration and maintenance of platform SAP servers, print, sharepoint, domain, computers on site and projects, Active Directory, GPOs and corporate links. - Training in the material handling module of SAP ERP for processes of accreditation and certification.

- Managing, configuration, installation and support for Core business software in servers cluster for the SABMiller platform in Colombia (approximately 430, between physical and virtual) and commissioning of environment IIS, COM+. - Documentation and implementation of business transformation processes and rules. - Administration and maintenance of Exchange platform, Active Directory, GPOs and McAfee for Latin America . - Training and capacitation in SOX compliance management and COBIT methodologies.

• Administración, monitoreo de servidor Hp Proliant Windows server 2008, proxy netsquid, consola Symantec Endpoint Protection, Soporte enlaces telecomunicaciones y administración de dominio, GPOs, DNS, DHCP, plataforma contable Helisa (Dos, GW). • Mantenimiento y actualización de las estaciones e impresoras de la empresa. Soporte y mantenimiento a usuarios y plataforma Multifox. Backup server y estaciones.