Jay Lilly

• Involved in contractual negotiations with all companies and groups involved in the ice rink. • Directly responsible for the planning and preparations for the rink; oversaw and was directly involved in assembly of site. • Managed the day-to-day operations of the rink; managed the rink budget and payroll. • Responsible for advertisement sales and group sales.

• Directly in charge of building operations, hockey programs, personnel management, customer service and overall growth of the business. • Managed and monitored the rink budget and payroll; planned and managed projects and facilitated repairs within the facility. • Promoted and marketed all rink programs to new and current customers. • Oversaw ten employees; in charge of hiring and firing of staff. • Acquired skills such as sales, marketing, promoting, project management, multitasking and administration.

• Worked as an independent contractor; position was commission only. • Sold private lessons, group classes, rink programs, competitions and promoted my self to customers. • Grew private lesson clientele from zero to twenty plus; taught children and adults, including special-needs children. • Acquired majority of business from beginner classes by means of sales and marketing skills. • Organized and managed youth hockey camps and ice dance seminars.

• Worked directly with the patients to help them accomplish rehabilitation goals set forth by physical therapists. • Learned how to help others overcome physical and mental debilitations. • Preformed a wide range of office work, such as scheduling patients, insurance verifications and taking payments.

• Responsibilities included creating employee schedules and organizing the store inventory. • Sold equipment and apparel to customers. • Learned basic accounting, budget tracking, inventory control and personnel management.

Business Ethics, World History and Art History

Hospitality Marketing & Sales, Front Office Procedures and Statistics