Jensen Toperzer

Ensured hybrid & remote Zoom classes launched & closed on time Created a productive online experience for remote students by answering questions & pointing them to documentation Engaged remote learners with their MBA community despite not being in the same physical location Coordinated with guest speakers & faculty to ensure that remote multimedia presentations went smoothly Tracked online and hybrid attendance metrics for use by the Registrar’s Office, including metrics on guest speakers

• Assist the event supervisor during events • Set up and break down chairs, tables, etc. • Ensure the facility is clean and tidy • Assist guests with anything they require

• Provide thorough customer service to guests of Brookside Gardens • Manage the Events Office email • Manage the Events Office Outlook Calendar • Resolve scheduling conflicts • Assist clients with booking through ActiveMontgomery

Provided copy editing, content editing, proofreading, writing, research, and design services. Used MS Word to track changes in documents Worked with multiple clients across many different disciplines; become familiar with a wide variety of house styles Used the Chicago Manual of Style, the Associated Press Stylebook, Merriam-Webster, the Copyeditor’s Handbook, and Garner’s Modern English Usage Past clients include Columbia University Press and Random House

Monitor and assess in-class discussion. Take comprehensive but short (3 lines max.) summary notes on student comments for professor review Submit notes to registrar's office to track professor engagement with students to eliminate classroom bias Take attendance; note whether students are online remote or in person

• Place lights in trees and on garden features; test lights to make sure they work • Operate a cash register using Active Montgomery’s point of sale software • Quickly identify, troubleshoot, and solve problems with the Active Montgomery point of sale software and register laptops on-site to ensure that the flow of guests was not interrupted • Provide thorough customer service to guests of Brookside Gardens

Prepared documents using Adobe Creative Suite Incorporated edits to creative files adhering to production processes Repurposed existing art assets and design collateral from previous projects into new products Re-organized Microsoft OneDrive archives of assets to be more accessible to other designers Worked both with a print-on-demand publisher and a traditional print vendor; prepared final files to approved specs, pre-flighted, packaged and uploaded to vendor for print Worked with an international team

Worked on The Elder Scrolls Online at launch & on the first three content updates. Tested software for bugs Wrote reports on how to reproduce said bugs, as well as the likely causes of said bugs Worked on a variety of different projects in a dynamic environment Ensured that projects were completed on time Used Atlassian Jira to document bugs and track workflow on projects Used Atlassian Confluence to review and document testing procedures Used Microsoft Excel to compile testing data and track test progress

Wrote articles Transcribed audio interviews Audio engineering tasks for the Game | Life podcast Fact checking and research Kept contracts database updated Compiled metadata for Wired's tablet edition Monitored production progress for the magazine using Adobe InCopy CS6 and vjoon k4; compiled proofs and coordinated with authors Volunteered for day to day organizational and communication tasks to support Wired staff Created tutorial documents to introduce future fellows to Wired procedures and protocols

Created content for Circlet Press’ across a variety of platforms Wrote press releases for upcoming content, calls for submissions for anthologies Edited short stories and copy for clarity and content; tasks can range from light copyediting to full content editing and proofreading plus prep for digital conversion Managed Circlet’s content across a variety of digital distribution platforms Assisted in the design, proofing, and conversion of Circlet eBooks, including adherence to accessibility guidelines

• Troubleshot computer problems such as internet connectivity issues, program failures, and viruses. • Instructed students and staff in the use of software and hardware used at Emerson College, such as Adobe Creative Suite CS6 and Mac OSX Lion. • Provided IT support over the phone and in person. • Created a standardized lab maintenance document for other lab assistants to follow; enforced a more efficient lab maintenance protocol.

Provided customer service to visitors to the Smithsonian National Air & Space Museum Provided information about exhibits, upcoming events, and local attractions Adapted to a variety of different environments and situations on a daily basis Served as the primary sales associate for book signing events Became familiar with the Smithsonian Institution as a whole

• Designed graphics for sales proposals ranging from flowcharts in the company colors to logos • Created custom PowerPoint themes and presentations for use in sales proposals • Checked proposals for consistency in style, presentation, prose, and information contained within • Formatted resumes and other information for use in data call • Helped train other employees in the use of Adobe CS

Minors: East Asian Studies, Studio Art