Jeremy Deis

•Responsible for maintaining, installing, upgrading, and monitoring the information technology systems associated with running a successful dealership within the Houston region •Responsible for handling issues associated with the functionality and accuracy of third party vendor services including CDK Global and DMS integrations •Minimize interruption in service by installing failover systems migrating outdated systems to the cloud

• Provided support for issues with systems and network infrastructure • Performed systems administration for Windows 2003/2008/2012 Servers, Exchange 2003/2007/2010 servers, SQL, SharePoint, and XP, Windows 7, and Windows 8 workstations across multiple clients. • Provided Ttechnical services and support at the network level, including internet connectivity, telephony, routers, firewalls, and security across multiple clients.

• Manage and monitor the information technology operations of a car dealership with over 100 end users • Developed a ticketing system for users to request IT support, that allows for documenting and tracking of issues

• Provided remote technical support for clients using Logmein Rescue • Developed relationships with clients in many industries including manufacturing, banking, medical, government, and oil and gas • Monitored system health using Nable N-central service automation platform • Troubleshot and diagnose issues on Microsoft Windows and Microsoft Server • Administered server roles, NTFS and share permissions, and storage spaces • Used StorageCraft ShadowProtect to perform scheduled backups