Jessica Girard

Transaction, Order Integration & Checkout

Responsible for Scrum Methodology improvements, service desk automation, defining, tracking, and acting on e-commerce KPIs, Go-Live supporting (tests, backlog prioritization, Google tools configurations), UX best practices implementations.

*July 2020 - May 2021 (Cart&checkout, Payment Methods, and Order Integration) Definition of the roadmap based on OKRs, NPS, and KPIs follow-up, as well mapping of customer issues, and journey experiences improvements in collaboration with a dedicated UX. *September 2019 - July 2020 Responsible for all the order integration fulfillment implementations on the new e-commerce platform project (shopping and grocery). *July 2018 - September 2019 (Marketplace Product Catalog)

Team leader for ensuring the right marketplace product categorization tree processes, key specialist consultant with the marketing area, for improving the product pages content, as well the e-commerce navigation based on SEO & Search Strategies. Key contact for managing the search external team, about the necessary development of Search Functionalities, as well gathering the users feedback and their search interactions.

Responsible for product catalogue metadata implementation and continuous structuration focused on SEO strategies, search improvements and user experience. Management e-commerce navigation categories (desktop and mobile) & marketplace product categorization tree.

Marketing and SEO analyst with focus on menu and department's tree navigation restructuring, basic SEO configurations and also weekly search analysis - all strongly headed by data.

Responsable for all e-commerces structure requirements such as user experience & navigation, wireframe; management of contents & social media, continuous improvements, etc.