Jessica Sgarlata

- Supporting the creation of promotional material F&B for Germany - Supporting the internationalisation process of the Corporate´s concept (Brand Portfolio, F&B offer, etc.) to the German market - Briefing the agency for the production of communication material for Germany - Managing the visual merchandising to maximize sales - Overseeing the ordering and packaging process - Reporting to the Marketing&Supply Chain F&B Manager Central Europe

- Management of the relationship with the customers - Management of service recovery actions - Analysis of customer data - Management of back-end softwares (e.g. Zendesk) - Reported to the Team Leader of Customer Happiness and the Head of Operations

- Management of the day-to-day operations of CEO arvato Italia - Organization and maintenance of file and records - Planning and scheduling meetings and appointments - Preparation and editing of internal communication actions (e.g. newsletter), reports and presentations - Translations of Official trascriptions (English, German and Italian) - Support to the Business Development Unit - Reporting to the CEO and the Head of Business Development

- Analysis of the competitors and their strategies for a new product launch - Analysis of Opel communication for restructuring the Brand Identity - Support to the organisation of the 2014 Corsa Pan European Dealer Lunch in Monte Carlo - Support to the organisation of the 2014 Vivaro Pan European Dealer Lunch in Luton (UK) - Reported to the Brand Strategy Manager and the Event Brand Manager

Master Thesis: "Analyzing Consumer Preference for Using Technology-based Nonownership Services"​

Marketing