Jessica Xie
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Jessica Xie
- Current 15 years and 9 months, since Sep 2010
Customer Operations Specialist, Japan Volume Licensing Team
arvato digital services
- Receive, review, process, and manage contracts and orders as assigned utilizing SAP and CRM tools. - Work closely with other departments, Subsidiaries and Customers to proactively seek options to meet and exceed customer expectations. - Translate, research, respond and resolve transactional customer issues and queries within established SLA.
- Current 17 years and 8 months, since Oct 2008
Freelance Model
N.A.
- Current 22 years and 5 months, since Jan 2004
Chinese/Japanese to English Translator/Interpretor
Freelance
- Translation of japanese manga - Interpretor for japanese staff at booths during local travel fairs/trade shows/exhibition - Translation of japanese documentaries - Tour guide for student tour groups from Japan
- 4 years and 5 months, May 2006 - Sep 2010
IT Consultant
NCS Pte Ltd
Call Centre Team Leader - Managing daily operations - Carry out service recovery - Preparing reports - Monitoring Call Trends
Ausbildung von Jessica Xie
Japanese Studies
National University of Singapore
Sprachen
English
C2 (Verhandlungssicher / Muttersprachlich)
Chinese
C2 (Verhandlungssicher / Muttersprachlich)
Japanese
C1 (Fließend)
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