Jhonnyel Rodriguez

MALLA Agency found that small businesses would stand a better chance if they had the proper management tools and resources. This project give the right tools for small business administration.

Headquartered in Fort Lauderdale, Florida, OutPLEX pioneered the work from home call center model in 2005 and opened nearshore offices in the Dominican Republic and Colombia throughout the last decade. Along the way, our firm was an early adopter of digital messaging technology. We are strong believers that digital transformation is critical for CX operations to be successful and have already assisted a majority of our clients in transitioning into the AI/automation space.

Esperanza is a comprehensive approach to poverty alleviation. Through access to capital along with preventative healthcare and education, we equip entrepreneurs with financial and holistic services to restore hope and dignity. Over 40% of the population of the Dominican Republic lives below the poverty line of $4/day. From our main office in Santo Domingo and eight branch offices, our local staff travels to where our Associates live and work collaboratively to provide the solutions they need.