Jie Zhu

1. Responsible for positioning & promotion activities of new products & technology, and pricing strategy in China Market. 2. Coordinating internal resources to provide dedicated solution to customers’ requirements and organizing sales training. 3. Leading Market Intelligence team for analysis of SMT market & industry data, providing subjective analysis report to decision maker of management and in charge of App&Demo Center for application, test, demo and seminars.

Currently responsible for big Taiwanese Accounts, such as South Foxconn and Kinpo, in Shenzhen as Account manager from Machine selection, production line configuration to order tracing, to acceptance and payment claim finally.

1. Developing new customers and building up relationship for initiating sales and maintain existing customers for continuous orders and Value Added Service. 2. Studying investment info & potential customers. 3. Coordinating for order implementation, eg. shipment, installation, acceptance and warranty. 4. Handling and solving the dissatisfaction of customer due to machine issues, to improve customer relationship. 5. Completed Sales to Shinwa and Supcon in Hangzhou。

1. Supported Key Account (KA) Management and initiated preventive actions for KAs to ensure the high customer satisfaction. Focused on the technical issues and requests, drive local team to expedite the solution finding and implementation; and control the progress. Great contribution to the sale orders on Nokia and Cal-Comp case. 2. Major Customers including Nokia, Foxconn, Cal-Comp, Bell, Siemens numerical Control.

 Three job-rotations on different positions, two in Shanghai, one abroad in Munich, Germany.  Completion of assignment, training and conference.  International Communication with colleagues from other countries in culture, study, and job.  Training Contents： Management Skill, including Strategy Marketing, Finance Munich 2005/12 Leadership, including decision, conflict, listening, team leadership and cooperation Kastl 2006/3 & 5

Worked in HQ in Munich, Germany for Special Project as following: 1. Analyzed market info; designed global standard service products and dedicated service product for China market and launched them on global market and China Market. 2. Customized service product from VOC; Participated in offsetting up Operation Related Service (ORS) which includes the service from Vendors and whole factory service solution. Contact with Sales, product, service, commercial and technical departments.

1. Troubleshooting; arrive customer site ASAP, and repair machines in time for emergency cases. 2. Training; responsible for onsite training on use of machine and troubleshooting for new customers. 3. Monitoring; keep machines on-site running at a good status with long time monitoring.

Data Statistics Analysis, Investment Analysis, Feasibility Analysis

Marketing Analysis, Statistics