Jiju Thomas
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Jiju Thomas
- Current 19 years and 4 months, since Feb 2007
Microsoft Training Supervisor
Convergys India Services
- Managed a dynamic training team of nineteen Microsoft trainers. - Accountable for all twelve Microsoft program trainings in Convergys Bangalore. - Coached trainers to improve training performance post class observations per IBSTPI standards. - Interacted with Microsoft to improve overall training and customer satisfaction.
- 2 years and 7 months, Jul 2004 - Jan 2007
Microsoft Trainer
Convergys India Services
- Facilitated the Microsoft NACS (North America Customer Service) and Windows XP technical process training for new hires in Bangalore. - Facilitated process reinforcement training for the NACS production floor.
- 1 year and 2 months, May 2003 - Jun 2004
CC Officer, Microsoft Customer Central
Convergys India Services
- Interacted with US Microsoft customers as their first point of contact to understand and identify the technical issues with Microsoft products. - Mentored the floor as a peer coach and managed a team as Acting Team Manager for Microsoft Customer Central.
- 1 year and 5 months, Dec 2001 - Apr 2003
Network Engineer
Indusware Solutions
-- Planned the hardware requirements and LAN settings to cater 40 users. - Administered and supported programming application used by the programmers. - Maintained hardware and software inventory for the company. - Managed, monitored and optimized system performance and reliability. - Installed & upgraded Operating Systems & Application packages.
Ausbildung von Jiju Thomas
- 4 years and 10 months, Jul 1996 - Apr 2001
Computer Networks
St.Petersburg Government University of Telecommunication, Russia
Automation of Information Processing and Control http://www.sut.ru/about.en.html
- 10 months, Sep 1995 - Jun 1996
Russian Language
Irkutzk State Technical University
Study of Russian Language
- 1 year and 11 months, Jun 1993 - Apr 1995
1st Group(Physics, Chemistry & Maths)
Mar Ivanios College
(Physics, Chemistry & Maths)
Sprachen
English
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