Jill Reay

• Teach Quantitative and Qualitative Business Research Methods, Personal and Professional Development and English writing courses to bachelors and masters level students of business, economics and communications. Courses taught face to face and online. • Develop creative and effective material to facilitate student learning and retention of material. • Responsible for accurate and up to date tracking of learner’s process, results and administrative concerns.

Teach beginning through advanced business courses to bachelor through doctoral level students. • Provide extensive mentoring and developmental guidance to students. • Responsible for all aspects of curriculum development, course planning and delivery of material. • Handle all administrative duties including record keeping, grade assessment and application. • Ensure adherence to Unicert (international university certification entity) guidelines and requirements. Performed Unicert testing with students.

• Taught business English and finance to major corporate clients of all levels - one on one, group and blended online classes. • Developed dynamic, customer-centric curriculums with both face to face and electronic platforms. • Utilized latest pedagogical methods to engage and motivate students. • Achieved a 96% renewal rate on eligible classes.

Taught mandatory Oral Communication and Written Communication courses to university students from a variety of educational disciplines. Responsible for curriculum planning, execution, assessment and evaluation.

• Defined and developed quality audits designed to ensure adherence to internal procedures and laws. • Worked closely and regularly with departments across the U.S. and internationally (Europe) to ensure consistent standards. • Analyzed and tracked metrics daily. • Worked with front line managers to develop action plans resulting from their teams’ audit results.

Injury Claims Team Manager • Effectively managed a group of 10 operational claims examiners. • Conducted coaching and training of employees. • Collaborated with co-managers to set multi team targets designed to improve and sustain improved results. • Reviewed phone calls and claims files to measure service and accuracy. • Delivered performance evaluations. • Selected as USAA “Employee of the Year” for the Colorado region (+1200) employees.

Conducted financial audits of Ford Motor Credit company dealerships ensuring accuracy of physical inventory relative to reported inventory. Reconciled findings with dealership management. Produced and presented comprehensive reports of findings to Ford Motor Credit company leadership.