Basic
Jiri Melichar
Freelancer/Self-employed, Senior CRM Consultant, TTCP s.r.o.
Říčany, Czech Republic
Timeline
Professional experience for Jiri Melichar
Current , since Sep 2015
Business Development and Project Manager (CRM)
TTCP s.r.o. Czech Republic
Current , since Jun 2015
Senior CRM Consultant
TTCP s.r.o.
2 months, Feb 2017 - Mar 2017
Salesforce / Vlocity Project Manager
ING Nationale Nederlanden CZ
• Coordination of activities between Vlocity, Salesforce and NN teams, ensuring successful delivery, project and sprint planning, reporting to business owners. • Agile methodology, scrum. • High-level business analysis
2 months, Dec 2016 - Jan 2017
CRM upgrade architect
Raiffeisenbank
• Preparation of project plan for a Siebel CRM upgrade • Coordination of various activities between project managers, business owners, users, developers, admins and IT
1 year and 2 months, Nov 2015 - Dec 2016
Order Management Stream and Technical Lead
Slovak Telekom
• Lead of a multicultural on- and off-shore team • Order Management Mobile Solution for Telco (Siebel CRM) • Coordination of activities between customer, analytic, development and test team • Development, Business Analysis, Design, Integration, Support
1 year and 2 months, May 2014 - Jun 2015
Siebel Telco Expert - Order Management - ec4u/Swisscom
Swisscom
• Participated in a multicultural team delivering a complex Order Management Solution for a Telco Company • Transferring Business Requirements into functional and technical designs, implementation, troubleshooting, system support • Opportunities, Sales Orders, Asset Management, Service Request and Activity Management, Integration
6 months, Dec 2013 - May 2014
Siebel Senior Consultant - IBM / Telefonica O2 Project
Telefonica O2 Czech Republic
Telco, Order Management, Product Management Siebel module: eCommunications Siebel application maintenance and support, problem management Business Analysis - Designs, Offers, Document Reviews Development, technical consultations and supervision eScript, EAI, Web Services, Task based UI (TBUI)
5 years and 2 months, Nov 2008 - Dec 2013
Senior Siebel Consultant - international projects
TTCP s.r.o.
Business Analysis and design, scripting, Workflow Management, Email Response, Assignment, CTI, EAI, Web Services, EIM, Email Response Siebel upgrade, SEA to SIA upgrade, CTI migration to a new configuration (Cisco) Modules: Call Center, Marketing Siebel Installation and Administration, Siebel Support, OBI upgrade team lead
3 months, Oct 2010 - Dec 2010
Siebel Business Analyst
T-Mobile Czech Republic
Siebel Business Analyst - customer side. Sales Force Automation, Integration. Conceptual design and design review.
1 year and 2 months, Mar 2008 - Apr 2009
Senior Siebel Consultant - Accenture / Telefonica O2 project
Telefónica O2 Czech Republic
Order Management, eConfigurator, eMail Management, Workflow Management, Assignment Management, EAI, EIM, advanced scripting, support and maintenence, performance
1 year and 10 months, Feb 2007 - Nov 2008
Architect, Business Analyst, Senior Consultant
Die Schweizerische Post
EAI (Web services, data mapping), EIM Email Response, CTI, Smart Answer Workflow, Assignment Manager Environment migration UI design, scripting, business analysis Upgrade team lead
2 months, Nov 2006 - Dec 2006
Senior Siebel Consultant
Pražská plynárenská a.s.
Performance tuning, integration, reverse engineering, bug fixing
9 months, Feb 2006 - Oct 2006
Siebel Developer - Hewlett Packard / Vodafone CZ project
Vodafone Czech Republic
Siebel eCommunications for Wireless 7.8 configuration and design Scripting (e-Script) Workflow and Assignment Manager configuration and administration Siebel Remote and Siebel Anyhere configuration and administration EIM and application integration, data migration
1 year, Mar 2005 - Feb 2006
Siebel Administrator&Support Specialist - DHL ITSC, CZE
Deutsche Post DHL Group
eSales application administration in the global multilingual environment Team members training
6 years, Jan 2000 - Dec 2005
CRM Developer, integration and DB specialist
TTCP s.r.o.
Projects: Aliatel a.s - data Migration, Visual Basic developmentt, Siebel 6; Severomoravská energetika a.s.:Siebel 7.5 (development, Assignment Manager pilot); Czech Telecom: Genesys – Siebel (7.7) integration; Pražská plynárenská, a.s.: Siebel 7.5 development, Performance analysis tests; Other projects: MI3, s.r.o.: Czech Telecom, a.s (customizing Siebel-Genesys telephony adapter); Radiomobil, a.s. (now T-Mobile): Visual Basic Call-Centre agent application)
Educational background for Jiri Melichar
1999 - 2002
Informatics
University of Economics, Prague
Business Informatics, Databases
1994 - 1998
General
Gymnázium Ústavní, Praha
Programing, English
1985 - 1994
Primary School
ZS Mazurska
Languages
English
Fluent
German
Intermediate