Basic

Jiri Melichar

Freelancer/Self-employed, Senior CRM Consultant, TTCP s.r.o.

Říčany, Czech Republic

Skills

Timeline

Professional experience for Jiri Melichar

  • Current , since Sep 2015

    Business Development and Project Manager (CRM)

    TTCP s.r.o. Czech Republic

  • Current , since Jun 2015

    Senior CRM Consultant

    TTCP s.r.o.

  • 2 months, Feb 2017 - Mar 2017

    Salesforce / Vlocity Project Manager

    ING Nationale Nederlanden CZ

    • Coordination of activities between Vlocity, Salesforce and NN teams, ensuring successful delivery, project and sprint planning, reporting to business owners. • Agile methodology, scrum. • High-level business analysis

  • 2 months, Dec 2016 - Jan 2017

    CRM upgrade architect

    Raiffeisenbank

    • Preparation of project plan for a Siebel CRM upgrade • Coordination of various activities between project managers, business owners, users, developers, admins and IT

  • 1 year and 2 months, Nov 2015 - Dec 2016

    Order Management Stream and Technical Lead

    Slovak Telekom

    • Lead of a multicultural on- and off-shore team • Order Management Mobile Solution for Telco (Siebel CRM) • Coordination of activities between customer, analytic, development and test team • Development, Business Analysis, Design, Integration, Support

  • 1 year and 2 months, May 2014 - Jun 2015

    Siebel Telco Expert - Order Management - ec4u/Swisscom

    Swisscom

    • Participated in a multicultural team delivering a complex Order Management Solution for a Telco Company • Transferring Business Requirements into functional and technical designs, implementation, troubleshooting, system support • Opportunities, Sales Orders, Asset Management, Service Request and Activity Management, Integration

  • 6 months, Dec 2013 - May 2014

    Siebel Senior Consultant - IBM / Telefonica O2 Project

    Telefonica O2 Czech Republic

    Telco, Order Management, Product Management Siebel module: eCommunications Siebel application maintenance and support, problem management Business Analysis - Designs, Offers, Document Reviews Development, technical consultations and supervision eScript, EAI, Web Services, Task based UI (TBUI)

  • 5 years and 2 months, Nov 2008 - Dec 2013

    Senior Siebel Consultant - international projects

    TTCP s.r.o.

    Business Analysis and design, scripting, Workflow Management, Email Response, Assignment, CTI, EAI, Web Services, EIM, Email Response Siebel upgrade, SEA to SIA upgrade, CTI migration to a new configuration (Cisco) Modules: Call Center, Marketing Siebel Installation and Administration, Siebel Support, OBI upgrade team lead

  • 3 months, Oct 2010 - Dec 2010

    Siebel Business Analyst

    T-Mobile Czech Republic

    Siebel Business Analyst - customer side. Sales Force Automation, Integration. Conceptual design and design review.

  • 1 year and 2 months, Mar 2008 - Apr 2009

    Senior Siebel Consultant - Accenture / Telefonica O2 project

    Telefónica O2 Czech Republic

    Order Management, eConfigurator, eMail Management, Workflow Management, Assignment Management, EAI, EIM, advanced scripting, support and maintenence, performance

  • 1 year and 10 months, Feb 2007 - Nov 2008

    Architect, Business Analyst, Senior Consultant

    Die Schweizerische Post

    EAI (Web services, data mapping), EIM Email Response, CTI, Smart Answer Workflow, Assignment Manager Environment migration UI design, scripting, business analysis Upgrade team lead

  • 2 months, Nov 2006 - Dec 2006

    Senior Siebel Consultant

    Pražská plynárenská a.s.

    Performance tuning, integration, reverse engineering, bug fixing

  • 9 months, Feb 2006 - Oct 2006

    Siebel Developer - Hewlett Packard / Vodafone CZ project

    Vodafone Czech Republic

    Siebel eCommunications for Wireless 7.8 configuration and design Scripting (e-Script) Workflow and Assignment Manager configuration and administration Siebel Remote and Siebel Anyhere configuration and administration EIM and application integration, data migration

  • 1 year, Mar 2005 - Feb 2006

    Siebel Administrator&Support Specialist - DHL ITSC, CZE

    Deutsche Post DHL Group

    eSales application administration in the global multilingual environment Team members training

  • 6 years, Jan 2000 - Dec 2005

    CRM Developer, integration and DB specialist

    TTCP s.r.o.

    Projects: Aliatel a.s - data Migration, Visual Basic developmentt, Siebel 6; Severomoravská energetika a.s.:Siebel 7.5 (development, Assignment Manager pilot); Czech Telecom: Genesys – Siebel (7.7) integration; Pražská plynárenská, a.s.: Siebel 7.5 development, Performance analysis tests; Other projects: MI3, s.r.o.: Czech Telecom, a.s (customizing Siebel-Genesys telephony adapter); Radiomobil, a.s. (now T-Mobile): Visual Basic Call-Centre agent application)

Educational background for Jiri Melichar

  • 1999 - 2002

    Informatics

    University of Economics, Prague

    Business Informatics, Databases

  • 1994 - 1998

    General

    Gymnázium Ústavní, Praha

    Programing, English

  • 1985 - 1994

    Primary School

    ZS Mazurska

Languages

  • English

    Fluent

  • German

    Intermediate

Wants

Interests

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