Jiri Melichar

• Coordination of activities between Vlocity, Salesforce and NN teams, ensuring successful delivery, project and sprint planning, reporting to business owners. • Agile methodology, scrum. • High-level business analysis

• Preparation of project plan for a Siebel CRM upgrade • Coordination of various activities between project managers, business owners, users, developers, admins and IT

• Lead of a multicultural on- and off-shore team • Order Management Mobile Solution for Telco (Siebel CRM) • Coordination of activities between customer, analytic, development and test team • Development, Business Analysis, Design, Integration, Support

• Participated in a multicultural team delivering a complex Order Management Solution for a Telco Company • Transferring Business Requirements into functional and technical designs, implementation, troubleshooting, system support • Opportunities, Sales Orders, Asset Management, Service Request and Activity Management, Integration

Telco, Order Management, Product Management Siebel module: eCommunications Siebel application maintenance and support, problem management Business Analysis - Designs, Offers, Document Reviews Development, technical consultations and supervision eScript, EAI, Web Services, Task based UI (TBUI)

Business Analysis and design, scripting, Workflow Management, Email Response, Assignment, CTI, EAI, Web Services, EIM, Email Response Siebel upgrade, SEA to SIA upgrade, CTI migration to a new configuration (Cisco) Modules: Call Center, Marketing Siebel Installation and Administration, Siebel Support, OBI upgrade team lead

Siebel Business Analyst - customer side. Sales Force Automation, Integration. Conceptual design and design review.

Order Management, eConfigurator, eMail Management, Workflow Management, Assignment Management, EAI, EIM, advanced scripting, support and maintenence, performance

EAI (Web services, data mapping), EIM Email Response, CTI, Smart Answer Workflow, Assignment Manager Environment migration UI design, scripting, business analysis Upgrade team lead

Performance tuning, integration, reverse engineering, bug fixing

Siebel eCommunications for Wireless 7.8 configuration and design Scripting (e-Script) Workflow and Assignment Manager configuration and administration Siebel Remote and Siebel Anyhere configuration and administration EIM and application integration, data migration

eSales application administration in the global multilingual environment Team members training

Projects: Aliatel a.s - data Migration, Visual Basic developmentt, Siebel 6; Severomoravská energetika a.s.:Siebel 7.5 (development, Assignment Manager pilot); Czech Telecom: Genesys – Siebel (7.7) integration; Pražská plynárenská, a.s.: Siebel 7.5 development, Performance analysis tests; Other projects: MI3, s.r.o.: Czech Telecom, a.s (customizing Siebel-Genesys telephony adapter); Radiomobil, a.s. (now T-Mobile): Visual Basic Call-Centre agent application)

Business Informatics, Databases

Programing, English