Joan L A V

Working for clients as SAP, NXP Semiconductors, Allianz Technology, Inditex and Strategic Future AI. Product Owner with Customer Experience: SaaS, PaaS, IaaS, Automation + ML AI and ITSM with ITIL4. IAM. Automation with RPA, digital processes using Atlassian Jira and PowerApps, DevSecOps in BDE. Service Management Leadership. Strategic Leadership consultation. Delivery Manager for Software development. Power Apps, UiPath, ServiceNow, Jira, Confluence, SAP applications. IaaS / PaaS with RedHat Ansible.

Responsible for the leverage of results and the evolution of the product Responsible for generating value for stakeholders and users / clients Leading Inception meetings (product / solution), Lean Obeya Room or Product Box. Instruct managers on the basics of Agile methods, processes and frameworks, such as Scrum, Lean Startup, Innovation, Design Thinking and Kanban Train the team on each specific process step throughout the project lifecycle

ITSM Process Analyst • Design request processes for ITSM tool ServiceNow (Email messaging and migration services) Product Owner – Allianz Partners • Portfolio and Epics in the PI Planning 2 Development teams: (WebApp, UI, UX, DevOps CI/CD, AWS, Testing) IT Workplace Architect • new mail flow model and implementation process (including Email Security and ITSM processes) – Proofpoint, Office365, Exchange2019, TLS, PKI, Hybrid Cloud Azure, ServiceNow, One Identity, Allianz OEs worldwide with email Apps

Product Owner (Identity and Access Management). Facilitating IAM, PAM (IdM) Service Operations design, service transition and related operations and production with Microsoft products (FIM, MIM and Azure AD + Centrify). ISO 27001 Scrum Master for Development Teams (Web Apps and Mobile Apps + QA)