Joanna Blackmore

Back office support, providing team financial data and reporting such as forecasting, invoicing and revenue reports; management of all orders and sales related queries, responsible for co-ordination of worldwide field service activities; preparing quotations for service visits requests, spare parts, trainings and repairs, service invoices based on timesheets provided by field service engineers; preparation and presentation of the demand forecast accuracy; service planning

Handling general queries from internal and external sources Prepare, print and send Customer Statements Verify customers invoices Allocating non applied payments Responsible for Google Dunning process Responsible for Suspension & reactivation Google process Responding to the clients requests for payment ratings, spend histories, collections bin requests Allocating the remittance advices All administration duties Managing database with customers details Preparing daily statistics and reports

Responding to the client requests and processing of different types of billing adjustments: credit memo’s, debit memos, write offs, Processing of refunds and working with queries and escalations related Managing Google customer inquiries by phone, e-mail, ticketing systems and/or live chat Working with customer queries for different payment types Support for queries, and questions regarding queries from team members and other departments Escalate queries to third party payment processors

Managed customer orders and telephone queries Responsible for the updating of the database for all inventory received Provided support (including payroll) to Finance Department Prepared invoices, revenue payable and credit notes Problem solving delivery and collection consignments Managed filing, scanning, photocopying and archiving Operated switchboard Typing Word, Excel and PowerPoint documents Managed incoming and outgoing post