Stanislava Filcheva

Supervising Accounts Receivable, Cash collections and Accounts Payable processes for the customer Belkin Ltd for EMEA region. Leading an off-shore team with 13 team members. Working along the Belkin UK and Dutch teams on day to day enquiries and escalations. Involvement in process improvement and optimisation targeting higher quality services.

Technical customer support with Spanish and English on the OB10 e-invoicing system. Continuous communication over telephone and e-mail with customers in different business fields - from the Spanish, Nordic and UK regions, processing queries about invoices, credit notes and purchase orders going through the OB10 system. Dealing with different types of files extracted from different accounting systems – SAP, Oracle, SAGE etc.