João Henriques

Costumer complaint and returns responsible, handling analysis flow and reports, ensuring action plan/corrective actions accomplishment and effectiveness. Day to day costumer quality support Product audit tests/analysis coordination ensuring quality standards and product specification/process conformity. Management operating system commitment Random inspection to quality controls in production lines and ensure registry process

Responsible for coordinating a HVAC service team of up to 20 technicians in the delivery of quality service and customer satisfaction while ensuring equipment/system compliance. Provide technical solutions to complex problems either troubleshooting the systems / equipment Monitor and ensure contract obligations and other customer requirements are consistently met while maximizing gross margin profitability.