Jochen Faber

Placement as Network Operator on site for ESA/ESOC, Darmstadt, Germany responsible for: - diagnosing of network and computer problems - monitoring of firewall, computer systems, networks and WAN connections, - initializing countermeasures against outages, - writing of short instructions, - first point of contact for users - monitoring of backups and productions of CDs and DVDs outside of regular business hours - entering and following up of tickets in Assyst ticketing system

Placement as Customer Support Technician on site for Arcor AG & Co. KG responsible for: - entering of outage reports into ticketing system (Remedy), - forwarding of requests to service technicians, - documenting of carrier feedback, - executing computer-aided performance tests.

Responsible for: - customer service and trouble shooting by way of email, phone or on location, - creation of user manuals, - creation of training documents, - sales trainings, - software installations locally and network-based (Windows), - software support for products sold by Brady, - Installation of thermal transfer printers and scanner within fully automated assembly lines, e.g. automotive suppliers and pharmaceutical companies

desinging and implementing computer systems for computer systems with high computational requirements (Realimation Microstation, AutoCAD) for the development of e.g. virtual factories, customer service by phone, email and on site replacement for Head of Virtual Solutions in their absence, planning and particapting in international fairs (IFA, Euromold, Musikmesse), conceptual software development.

Service Technician for computer systems - installation and commissioning of computer systems for medical applications in-house and on site, - customer support by phone, email and on site, - testing of new hardware for compliance with high standards of the medical sector, - setting up of computer networks.

Windows 2003 Server, Linux Network services and protocols PHP with MySQL Cisco CCNA Implementation paedML, creation of corresponding documents & training of administrators / teachers at Erich-Kästner-Schule in the role of project manager Administration of school network