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Jörg Kempf

Angestellt, Incident & Quality Manager BARMER / HEK, T-Systems International GmbH / Deutsche Telekom AG
Leinfelden-Echterdingen, Deutschland

Fähigkeiten und Kenntnisse

Senior Process Management for INM and PRM
De-Escalation Mgmt
Operative Lead Problem Manager CSS / GCU MPHS; Glo
Global Master Trainer HP Service Manager
Tool testing by dedicated use cases
Process Optimization and coordination
Quality and Operations steering
creation/maintenance/ release of technical require
Business Process Engineering
Transition Projects national /international
Business Continuity Management / IT SCM
KPI / PI reporting and steering
Audit support (internal/external)
HP Quality Center
TSO
JES2/3
ZISGUI
TWS/OPC
CA-Scheduling
NMC
Monitoring
VSM
VTL
VTS
Sysplex
Automation (AFOPER / SA390)
Netview; JCL
HTML
Reporting
Produktion
Process and Tool Automation
Englische Sprache
Agile Working
SquadLead
ServiceNow

Werdegang

Berufserfahrung von Jörg Kempf

  • Bis heute 9 Monate, seit Okt. 2024

    Incident & Quality Manager BARMER / HEK

    T-Systems International GmbH / Deutsche Telekom AG

  • Bis heute 4 Jahre und 1 Monat, seit Juni 2021

    IT Process & Quality Manager / SquadLead INM Process

    T-Systems

  • Bis heute 6 Jahre und 6 Monate, seit Jan. 2019

    Process & Quality Manager CU Germany

    T-Systems International GmbH

    Process Steering; CIP; SLA Reporting; Automation; Audit Support; Business Process Steering; T&T Project Support, Business Continuity Management; Senior Process Management

  • 4 Jahre, 2015 - Dez. 2018

    Process & Quality Manager / GCU Germany

    T-Systems International GmbH.

  • 2 Jahre und 1 Monat, Sep. 2013 - Sep. 2015

    Process & Quality Manager/ GCU Midmarket Public & Healthcare Security

    T-Systems International GmbH

  • 1 Jahr und 10 Monate, Dez. 2011 - Sep. 2013

    Global Unit Process Manager & DemMgr PRM

    T-Systems International GmbH

    Single point of contact for process engineering, tools and quality. Lead Problem Manager CSS, Global Master Trainer HP SM, PRM Process Support (+ Big Deals). Improvement of data quality by reporting and KPIs. Coordination, prioritization and categorization of customer requirements. Drafting, release, maintenance and addressing of technical requirements for IT-applications, process solutions and application software. Assistance in conception for the target architecture of internal tools,…

  • 8 Monate, Mai 2011 - Dez. 2011

    De-Escalation Management / Global Incident Control

    T-Systems International GmbH

    Global De-Escalation Support on customer projects, Optimization of Production Performance, global standardization of processes, tools and IT. Coordination / steering of the global Incident Management for production.Starting point of quality offensives, safeguarding of production quality. SPOC for Service Delivery Management on escalations. Development of neccessary De-Escalation Management Processes end-to-end in reconciliation with Service Delivery Management and Global Business Operations Service.

  • 2 Jahre und 7 Monate, Nov. 2008 - Mai 2011

    CSS Demand Manager / Region Western Europe

    T-Systems International GmbH

    Single point of contact for process engineering, tools and quality. Coordination, prioritization and categorization of customer requirements. Drafting, maintenance and addressing of technical requirements for IT-applicationen und process solutions. . Improvement of data quality by reporting and KPIs (Key Performance Indicators). Release and drafting for application software and process solutions. Assistance in conception for the target architecture of internal tools,…

  • 8 Jahre und 2 Monate, Sep. 2000 - Okt. 2008

    Shiftlead. MVS Operating/Sen. Operator/IT-Professional.-Betr.-Support II

    T-Systems International GmbH

    Mainframe Operating, Monitoring of Z/OS-Systems with the actual tools regarding the ITIL-Processes, OLA, Incident -, Problem-und Changemanagement, OPC + CA Scheduling, processresponsible of migration of customer Alcatel_Lucent, First Responder First Aid, shiftlead, personal resource planning

  • 1985 - 2000

    Net Infrastructure Telekom

    Telekom

    Mainenance and new building of fiber cabling and phone lines, cable TV,... inside the net responsibility of Telekom Germany. 3 years in Eastern Germany for support.

Sprachen

  • Deutsch

    Muttersprache

  • Englisch

    Fließend

  • Italienisch

    Gut

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