Jörg Kempf
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Jörg Kempf
- Bis heute 9 Monate, seit Okt. 2024
Incident & Quality Manager BARMER / HEK
T-Systems International GmbH / Deutsche Telekom AG
- Bis heute 4 Jahre und 1 Monat, seit Juni 2021
IT Process & Quality Manager / SquadLead INM Process
T-Systems
- Bis heute 6 Jahre und 6 Monate, seit Jan. 2019
Process & Quality Manager CU Germany
T-Systems International GmbH
Process Steering; CIP; SLA Reporting; Automation; Audit Support; Business Process Steering; T&T Project Support, Business Continuity Management; Senior Process Management
- 4 Jahre, 2015 - Dez. 2018
Process & Quality Manager / GCU Germany
T-Systems International GmbH.
- 2 Jahre und 1 Monat, Sep. 2013 - Sep. 2015
Process & Quality Manager/ GCU Midmarket Public & Healthcare Security
T-Systems International GmbH
- 1 Jahr und 10 Monate, Dez. 2011 - Sep. 2013
Global Unit Process Manager & DemMgr PRM
T-Systems International GmbH
Single point of contact for process engineering, tools and quality. Lead Problem Manager CSS, Global Master Trainer HP SM, PRM Process Support (+ Big Deals). Improvement of data quality by reporting and KPIs. Coordination, prioritization and categorization of customer requirements. Drafting, release, maintenance and addressing of technical requirements for IT-applications, process solutions and application software. Assistance in conception for the target architecture of internal tools,…
- 8 Monate, Mai 2011 - Dez. 2011
De-Escalation Management / Global Incident Control
T-Systems International GmbH
Global De-Escalation Support on customer projects, Optimization of Production Performance, global standardization of processes, tools and IT. Coordination / steering of the global Incident Management for production.Starting point of quality offensives, safeguarding of production quality. SPOC for Service Delivery Management on escalations. Development of neccessary De-Escalation Management Processes end-to-end in reconciliation with Service Delivery Management and Global Business Operations Service.
- 2 Jahre und 7 Monate, Nov. 2008 - Mai 2011
CSS Demand Manager / Region Western Europe
T-Systems International GmbH
Single point of contact for process engineering, tools and quality. Coordination, prioritization and categorization of customer requirements. Drafting, maintenance and addressing of technical requirements for IT-applicationen und process solutions. . Improvement of data quality by reporting and KPIs (Key Performance Indicators). Release and drafting for application software and process solutions. Assistance in conception for the target architecture of internal tools,…
- 8 Jahre und 2 Monate, Sep. 2000 - Okt. 2008
Shiftlead. MVS Operating/Sen. Operator/IT-Professional.-Betr.-Support II
T-Systems International GmbH
Mainframe Operating, Monitoring of Z/OS-Systems with the actual tools regarding the ITIL-Processes, OLA, Incident -, Problem-und Changemanagement, OPC + CA Scheduling, processresponsible of migration of customer Alcatel_Lucent, First Responder First Aid, shiftlead, personal resource planning
- 1985 - 2000
Net Infrastructure Telekom
Telekom
Mainenance and new building of fiber cabling and phone lines, cable TV,... inside the net responsibility of Telekom Germany. 3 years in Eastern Germany for support.
Sprachen
Deutsch
Muttersprache
Englisch
Fließend
Italienisch
Gut
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