Johanna Abrajano

Handling & Distribution of Mail Email Correspondence Assisting with booking & reserving of transportation & rooms for the board and CEO Assisting with correspondence to guest complains Managing & Ordering office supplies Managing & Ordering office beverages Managing phone calls

Handling Email Correspondence Site inspections Assisting with creating of Invoices Working closely/ corresponding with Banquet Service Team Checking of completion & cleanliness of Meeting rooms & Banquet rooms Creating & distributing Functions / BEOs Follow up with companies on provided proposals Creating proposals

Handling Email Correspondence Site inspections Assisting with creating of Invoices Working closely/ corresponding with Banquet Service Team Checking of completion & cleanliness of Meeting rooms & Banquet rooms Creating & distributing Functions / BEOs Follow up with companies on provided proposals Creating proposals Creating Signage

check in and outs -guest services creating reservations third party billing customer care handling of guest laundry controlling of room charges cashiering pass-ons to co workers

-creating Reservations -attending Guest needs -complaints solving -scheduling -hiring of bar and server staff -inventory -billing -check on time sheets / punsh ins -opening and closing of business

creating Reservations Room allocations for individual guests Third Party Billing i.e. Expedia, Travelocity etc Data Entry Selling Rooms / Suites upselling on Suites communication to Front Desk, Sales, Restaurant & Concierge in regards to Guests’ needs action on traces Placing amenities for Guests Taking care of VIP reservations together with the Sales department

-Creating Contract to Wholesalers -Room Type allocations for group -Data Entry -Creating Group Blocks & Routings -Airline Crew Billing -Wholesaler Billing

-Checking in and Checking out of Guest rooms -Third Party Billing i.e. Expedia, Travelocity etc. -Handling guest complaints / guest compensations -Room allocation for individual guest, groups and airline crew -Posting and Adjusting of charges -Managing Staff member -Airline Crew Billing -Payroll -Creating Schedules -Managing Banks

-Checking Rooms for their status -Preparing daily Schedule -Task Assignment for Room Attendants -Work Assignment for Housemen -Payroll -Managing Inventory of F & B Linens - Corresponding with offsite laundry for guest laundry -Managing Schedule for Room Attendants and Housemen -Monitoring in House Laundry

-Check-in / check-out Hotel Guests -Booked and confirmed Hotel & Restaurant Reservations -Booked Rental Cars, Tours and Flights -Managing high volume of incoming calls -Billing of Hotel Rooms -Third Party Billing -Greeting Guest promptly and delivering a friendly and efficient service -Managing Guest Services -Room Allocations - Assisting of Training of new Agents

10B Abschluss