John Zepeda Dominguez

As a Lead Consultant in the ECM Professional Services Practice, Lead Functional, Business, Technical Consultants, and Project Managers in the delivery of OpenText ECM solutions from a domain business practice, functional, and technical perspective. Responsible for consulting and delivering quality configurable and customized implementations that meet the customer’s needs in accordance with documented business, user and functional requirements.

Provide consulting and implementation services around ECM products. Support ECM customers; by fully capture the advantages of using ECM solutions. - Achieve seamless integration with R/3 by professional consulting for R/3 data archiving, R/3 document archiving and R/3- Workflow. - Integrate ECM solution into customer specific environment (Image-enabling and interfaces to customer applications) Migrations of old archiving solutions. - Presentations, Workshops Training and Technical Support

Provide consulting and implementation services around ECM products. Support ECM customers; by fully capture the advantages of using ECM solutions. - Achieve seamless integration with R/3 by professional consulting for R/3 data archiving, R/3 document archiving and R/3- Workflow. - Integrate ECM solution into customer specific environment (Image-enabling and interfaces to customer applications) Migrations of old archiving solutions. - Presentations, Workshops Training and Technical Support

Help drive additional revenue by working with customers and prospects to solve their business problems/issues. • Working closely with Sales Account Executives to assist in pre-sales activity by providing technical recommendations and configuration scenarios to prospective customers • Create and present tailored solution-oriented demos • Research and respond to technical inquires from customer and prospects including RFP/RFI and RFQs • Prepare and deliver formal technical and business presentations

Performed the role of “Enterprise Technical Consultant” for several major customers. As the “Enterprise Technical Consultant” performed the following: • Become familiar with customers business and technical operations. • Assist the customers with Configuration Management, Capacity Planning and other System Management activities • Represent all Open Text Services departments and cooperate with customer partners to implement joined up technical strategies and support processes.

Identify and resolve customers' issues in a timely manner (in accordance with published response times) via telephone support, written correspondence or remote login. - Managing customer relationships and clearly documenting all interactions within the company database. - Providing suggestions for alternate support options for customer issues that are not related to Open Text's products. - Testing of Open Text product issues within various env.

Senior Consultant Professional Services - Provide consulting and implementation services around the IXOS-products. Support IXOS-customers; by fully capture the advantages of using IXOS-ARCHIVE. - Achieve seamless integration with R/3 by professional consulting for R/3 data archiving, R/3 document archiving and R/3- Workflow. Realize customer specific solutions based on the IXOS-ARCHIVE-modules (i.e. DocuCentric, DocuLink, COLD, and Universal Archive).

Plan and perform installations, customizing software to clients' specific needs. Appropriately configure and integrate imaging/archiving solutions with SAP's R/3 system. Provide support to customers in the pre and post installation phase. This was accomplished by phone, E-mail, remote login and on-site. Prioritize both time and projects, working independently to balance technology with the customers needs. Listen, comprehend and communicate on the fly.

Planning, configuration, installation, and support of FileNet Imaging Systems. Provided customers with System Administration training. Configuration, installation, maintenance and support of Client/Server based Information Systems. LAN/WAN/ENTERPRISE Network Configuration, Document Imaging, and Operating Systems support. Platforms supported: Novell NetWare, OS/2, MS-Windows NT, UNIX (HP and SUN). Interfacing Pyramid Systems with existing customers networks.

Provide On-Site help desk for customers. Installation and repair of Servers (Compaq and SUN), desktops, laptops and printers. Installation of SCO UNIX and Novell Netware