Jordi Serrano Vinaixa

CRM Dynamics: - Demand management and development management support, through good practices (PMP) implementation and by defining workflows - Customer's needs alignment - Backlog tracking Development management support: - Project planning by using agile (Jira Kanban board) - Develop methodologies and best practices in order to track and control developments and issue fixing

TSB Project (Banc de Sabadell) Responsible for the cross frontend project (AngularJS): - Project governance - International team management (Spain, Brazil, Poland) - Reporting to senior managers Knowledge areas: loans, mortgages, collaterals, overdrafts, product selection and digital banking

Projects governance: -Tender preparation -Offer management -Supplier tracking -Project planning -Budget control -Supplier management Highlighted projects: - University global Business Intelligence implementation - HHRR (complete solution impprovement): - ERP software update implementation - Business Process Outsourcing improvement

IBM Cúram) Service Manager Main responsibilities: • International project management (Barcelona/India/Australia) • Maximum responsible of application maintenance (IBM Cúram) • Direction committees attendance and meeting preparation • Team and project leadership • Reporting to senior managers • Budget and planning control • Nearshoring team management • Global delivery (Australia/India)