Jose Alberto Rincon Montiel

• Incorporation of technology resources such as activboards, online video resources, language training software and apps. • Continuous collaboration with colleagues to share and improve instructional strategies for planning, preparation and control of learning units, for highest quality in the learning process. • Target group-oriented communication and assessment for business Spanish. • Presented and moderated communication activities for groups up to 18 persons.

• Part in the design of courses units following the standards of the Common European Framework of References for Languages. • Elaboration of monthly reports about the development and aims achieved with the working groups. •• Incorporation of technological resources for the teaching and practice for the students. • Coaching other colleagues in the use of technology resources.

• Tailored solutions to each customer on the travel industry. • Web Support for the British and Spanish market • Meetings attendance for the constant improvement of coworkers, exchanging experiences on the different markets attended. • Customer Relationship Management skills improved while working directly with diverse markets • Extended my interpersonal and communication skills while providing support to a vast customer pool, with the ability to build positive and productive office teams.

• Remote Support and general configurations working along with Tier 2 and 3 agents and engineers to troubleshoot emerging issues. • Lotus Notes expert, VPN configurations, creation of keys, support of company´s Web applications • International contact with clients : Latin-American, US, Philippines, comparing performances and determining the cause of issues in IT areas needing improvement.

• IT Managers Assistant • Trained coworkers in Software usage for the library and Office programs • Provided solutions to clients while ensuring they were communicated properly • Basic hardware support, assembling and maintenance to PC and to Servers. • Documentation and troubleshooting to network interface issues. • In charge of On-site support.

• Resolve product and service problems by clarifying the client´s complaint. Determine the cause of the problem, select and explain the best solution to solve the problem. • Implemented marketing campaigns for customer retention working closely with the marketing department, ensuring client´s need, concerns or problems are met, producing a positive impact in the revenue of the company. • Assist and trained clients on an ongoing basis on products and services.

Inhalt: Web Analytics, mobiles Marketing, Business Chancen in der Online Welt, Suchmaschinenoptimierung.

Gasthörer in der Wirtschaftsinformatik des Beuth-Bonus-Projektes Weiterbildung für Absolventen in Bereichen wie Zeitmanagement, Social-Media, Sprachtraining und wissenschaftliches Arbeiten für Publikationen.

Inhalt: Wissenschaftliche Geschichte mit dem Fokus Mexiko

Schwerpunkt: International Business Strategies, Organizing Services / After Sales, Innovation Management, International Intellectual Property and Contract Management. Titel der Masterarbeit: The Foreign Direct Investment (FDI) decision making process in the renewable energy industry.

Abschluss: Diplom of Engineering in Systems Administration Inhalt: Betriebssysteme, Digitale Systeme, Netzwerke (Cicso CCNA Module), Datenbanken, Programmieren, Numerische Analysen