José Manuel Medina

Siebel CRM 16 IP, MicroStrategy 2019 and SAS M4 maintenance and upgrading projects.

CRM Consultant and TAM, and Project Manager.

Responsible for different country custom tools to create quotes, integrated in a tailor corporate CRM with applications in Ms Office VBA. Within marked implementation conditions.

3 month to study, document and justify possible solutions for an expedition invoice system to use in centres. 3 months to establish the architecture, build method and define its functionalities. Manage the analyst team. Within time and bullet. Actually used in their supermarkets.

Lead Siebel project configurations and integration of CRM with other computer systems. In the Telecommunication (Página amarillas-TPI, Telia, Firstmark, Xfera), Consumer goods (JTI), Bank (Banesto) and Energy (Union Fenosa) sectos. Coordinate Spanish terms for new versions. Sale of Professional Services. Elaborate offers, presentations and negotiate products to supporting sales staff. Made first offer documentation for La Caixa, and sales at Terra, BBVA, Telia and Firstmark.

. Logistics - Project Implementation and Planning Analyze, forecast and keep track of transmission equipment to insure correct supply (JIT). - Repair and Complains Center Organize, automate and redefine control processes. Achievement went from 47% to 97%. . Switching Development Introduce program and database modifications into network systems and improve procedures. . Documentation Perform computer tools. Direct/Inverse technical translations.

Electronic