José André

Lead Engineer Technical Assistance Transmission International Mentor for Transmission I have given over a period of 1 Year international Mentoring Training to Colt First Level Engineer in Barcelona . I am responsible for a professional,effective and quick Incident Fault Resolution of Colt Customer Services. with critical impacts for the customers following the SLA Matrix. (SDH / LAN / WAN / SAN / WDM / SDSL / Voice )

IP Data Lead Engineer for Premium Customer in 24/7 Shift Monitorin /Upgrading / Fault finding and Cisco CPE Replacement Supporting Plannend Works Cisco Cpes and Routers IP/DATA / BGP/OSPF/MPLS /WAN / LAN /VPN

Lead Engineer Service Repair Centre Network Operation in 24/7 Shift Fault and Operation Management for PDH/SDH/ATM/DSL / WDM and Ethernet Services World Wide in hand with all Carriers and Supporting Field Engineers . working together with 3rd Level Support TAC

NMC Voice Engineer for Wholesale and Retail Customers in 24/7 Shift SDSL Monitoring and Fault Management / Colt international EWSD Monitoring and Fault Management and Routing of Wholesale and Retail Voice Traffic

Network Engineer for PDH / SDH / ATM and DSL Services in 24 / 7 Shift , Operationas and Fault Management

Technical Operator at International NMC / Operations and Fault Management for private Customers - Configurationa of CPES for Television, Phone and Internet Services

NMC Network Engineer at DTAG International NMC / Operations and Faultmanagement in 24/7 Shift Work

DTAG International Voice Technician at the International " Auslands Kopfamt " Support, Fault Management and Operations Analogue Technic

PBX Tec Support Engineer / Repair of Telephone and PBX Equipment

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