José Carmona

Angestellt, Sales Manager, IT Sales CA
Valencia, Venezuela

Fähigkeiten und Kenntnisse

Customer Experience
Customer Relationship Management
Customer Service
Branding Management
Produktmanagement
Production Planning
SAP ERP
Microsoft Office
Marketingstrategie
Expectations of the customers
Market Research & Analysis
Sales Support
Sales Management
After Sales Management
Business Processes
Produkt
Customer service
Business Process Management
Business Transformation

Werdegang

Berufserfahrung von José Carmona

  • Bis heute 6 Jahre und 9 Monate, seit Nov. 2018

    Sales Manager

    IT Sales CA

  • 10 Jahre und 11 Monate, Dez. 2007 - Okt. 2018

    General Manager

    MG Camiones CA

    As a principal I have the responsibility to developed strategies, budget and expenses to achieve both brand objective and board of directors’ objective in revenue, sales and customer satisfaction, working with a high motivated team, oriented to accomplish global objectives. MG Camiones is the historical leader in truck national sales for 5 years and the third in fix operations national sales.

  • 3 Jahre und 1 Monat, Okt. 2004 - Okt. 2007

    VW Commercial Vehicles Director

    VAS Venezuela

    Responsible to introduce the brand in Venezuela and develop the strategies for products line up, fixed operations policies and objective, warranty conditions and the dealer network support for the brand.

  • 2 Jahre und 8 Monate, März 2002 - Okt. 2004

    Ford Truck Brand Manager

    Ford Motor de Venezuela

    Define product specs and features for Ford Trucks assembled in Venezuela or imported. Develop business plan to introduce the product in the market as well as the cycle of the product, facelift and platform changes. Authorize to the advertising agency the marketing campaign for Venezuela, Colombia and Ecuador, that reflects the Brand image looking for connection with customers and they needs. Develop the truck dealer network. Responsible to introduce the Cargo Light and Medium Truck products from Brazil.

  • 2 Jahre und 1 Monat, März 2000 - März 2002

    Passenger Vehicles Brand Manager

    Ford Motor de Venezuela

    Define product specs and features for Ford Passenger vehicles assembled in Venezuela or imported.Develop the business plan to introduce the product intro the market as well as the cycle of the product, facelift and platform changes. Authorize the advertising agency the marketing campaign for Venezuela, Colombia and Ecuador, that reflects the Brand image looking for connection with customers and they needs. Responsible for the introduction of Ford Focus, Ford Ka and Ford Fiesta into the Andean Market.

  • 1 Jahr und 11 Monate, Mai 1998 - März 2000

    Marketing Reserach and Dealer Network Coordinator

    Ford Motor de Venezuela

    Plan and coordinate market research studies in Customer Satisfaction, Quality and Product needs. Present reports to different Brand managers and product engineering to help them in the appropriate decision-making process to select the right option for the products or the corrective actions on quality and customer satisfactions. Support dealerships in accomplishment of Ford’s standards in image facilities and communications.

  • 2 Jahre, Juni 1996 - Mai 1998

    Process Leadership Analyst

    Ford Motor de Venezuela

    Coordinated the actions of specialists in processes of different departments in order to consolidate the continuous improvements that facilitate productivity growth in operations and / or cost reductions due to inefficiency in the different process activities.

  • 4 Jahre und 1 Monat, Juni 1992 - Juni 1996

    User Helpdesk Coordinator

    Ford Motor de Venezuela

    Coordinate the user support department, helping users to solve the computational issues as well as train in the use of office applications and network connectivity. In charge of install servers, network environments and communication networks.

Ausbildung von José Carmona

  • 5 Jahre und 1 Monat, Dez. 1986 - Dez. 1991

    Ingeniería de sistemas

    Universidad Bicentenaria de Aragua

Sprachen

  • Spanisch

    Muttersprache

  • Englisch

    Gut

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