Jourdan Alonte
Skills
Timeline
Professional experience for Jourdan Alonte
- Current 13 years and 9 months, since Sep 2012
Technical Trainer
Cognizant Technology Solution
Created SQL Hub using HTML and Javascript to easily create SQL Queries Internet Troubleshooting Hub using HTML and Javascript Case Tagging Hub using Excel Troubleshoot database issues Responsible for coaching and feedback Knowledge of SQL and Linux shell Responsible for creating training plan/ISD (Instructional System Design)
- 8 years and 3 months, Jul 2004 - Sep 2012
Supervisor
ePerformax Contact Centers
Acts as an SME (Subject Matter Expert) – responsible for solving complex problems Assists in training newly hired agents Supervisor – responsible for monitoring the agents and handling floor responsibilities if supervisors were not available; handles escalation; Attendance, newly hired, coaching and feedback, and all about team member responsibilities Assists in training newly hired agents
Languages
English
C1 (Fluent)
Filipino
C2 (Expert / native speaker)
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