Jovana Kelecevic

-Working on company's largest project for the city of Banja Luka: ''Banja Luka's Winter''.

- Provided support to two internal audits by carrying out field work and analyzing gathered evidence. - Worked on overview report of top risks that represents basis for the annual audit plan by analyzing internal and external sources and providing superintendants with concrete findings. - Developing internal communications of the department by maintaining website, writing articles and initiating activities for international collaboration. - Preparation and moderation of department's event series.

- Served as the main liaison between guests, management and sales team. - Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. - Recieved multiple positive reviews acknowledging didication to excellent customer service. - Was awarded Employee of the Month for September 2017.

- Carryedout audit field work in an efficient manner so as to meet the set deadlines and to gather sufficient as well as appropriate audit evidence in order to formulate an opinion on financial statements. - Prepaired annual audits in banking sector. - Performed TOCs (Test of Controls) and substantive and analytical procedures. - Maintained a professional attitude towards client needs, responding on a timely basis to clients' requests.