Joyce David

Worked as Manual Tester designing and executing test cases and reporting and tracking bugs. Functional and Regression Testing .Coordinating with BA and development team, attending daily stand ups and sprint planning giving test estimate and reviews . Worked on various test management tools and preparing and reviewing test documents.

•Performed troubleshooting and technical support services •Creating jobs to the field service engineers to fix customer issues onsite. •Escalated issues to third party vendors; provided assistance to field representatives, and followed- up to ensure customer satisfaction •Performed problem investigation and researched to resolve system related issues •Recorded and maintained information of all assigned client issues and resolutions using E- Maintenance Ticketing System

•Proficient in handling escalated calls and providing 1st & 2nd Level Technical Support to end- users. •Microsoft Outlook, Outlook Express configuration, backup, troubleshooting. •Installation of Data card Like VPN Data Card, Tata photon+ and Reliance Netconnect etc. •Creation and management of Domain and user accounts as well as assign access rights and permission to use internet facility. •Experience in installation of Windows, configuration, Technical troubleshooting, Microsoft application software.

Computer Science