Juan Carlos Pimentel

1st level Production support & end to end ticket resolution coordination. IVR application source and configuration changes UAT testing / IVR voice prompt testing. Emergency messages in production. Coordination & UAT testing of ICM/AVP/PBX changes and/or upgrades.

Execution of test plans VoIP (SIP - H323), IPTV, data traffic and telephony services. Stability testing in environments PPP y DHCP validation of network equipment in telecommunications division of FMC Centum and currently with Orange iLabs projects in Barcelona. Validation projects: CPEs (Home Gateway), DSLAMs, voice services, IPTV platform, Set Top Boxes, DECT phones. Analysis of the specifications. Creation and Implementation of test plans. Analysis of results and report of anomalies.

Developing small projects in the IT department, helping in different areas of telecommunications and networking solutions.

Analyse and control of the telecommunication system between all the network of the company. Some technical support with different countries, English spoken.

Execution of test plans VoIP (SIP - H323), IPTV, data traffic and telephony services. Stability testing in environments PPP y DHCP validation of network equipment in telecommunications division of FMC Centum and currently with Orange iLabs projects in Barcelona. Validation projects: CPEs (Home Gateway), DSLAMs, voice services, IPTV platform, Set Top Boxes, DECT phones. Analysis of the specifications. Creation and Implementation of test plans. Analysis of results and report of anomalies.

Administration of the telecommunications network of the company, computer systems, update, planning and safety in different offices and headquarters. Volunteer.

Solutions, advice, labour and implementation of various projects of telecommunications, home automation and video security surveillance. Commercial support to potential customers.

Network and Systems Administration, Head of wireless networks and digital home. Testing software and firmware products, advice on various projects, technical support to large accounts. Analysis of new product features to be suggested to the main office. Analysis of the quality (QoS) and lifetime of the product before its launch.

Execution of test plans VoIP (SIP - H323), IPTV, data traffic and telephony services. Stability testing in environments PPP y DHCP validation of network equipment in telecommunications division of FMC Centum and currently with Orange iLabs projects in Barcelona. Validation projects: CPEs (Home Gateway), DSLAMs, voice services, IPTV platform, Set Top Boxes, DECT phones. Analysis of the specifications. Creation and Implementation of test plans. Analysis of results and report of anomalies.

Installing surveillance cameras. Technical Support and remote clients. Solving incidents of configuration.