Juan Diego Gordillo Hastamorir

• Lead strategic delivery of Scotiabank Canada’s CRM and sales-enablement platform, aligning roadmap and releases with business goals. • Coordinate a national platform for front-line advisors to schedule client interactions and originate products, reaching ~85% adoption in under a year. • Define and track OKRs/KPIs for performance, engagement, and team delivery, using insights to cut incident resolution time by ~40%. • Own end-to-end lifecycle, ensuring each release drives clear business outcomes.

• Modernized Scotiabank’s in-branch credit-origination platform, integrating legacy flows and automating 85% of standard reviews, cutting loan decision times from ~2 days to minutes. • Acted as liaison between business and tech, translating strategy into user stories and coordinating 20+cross-functional team members across Canada and the Caribbean. • Led UAT cycles and coordinated with QA teams for major releases, aligning test scenarios with business requirements and resolving issues before branch rollout.

• Improved reporting speed and accuracy by ~80% in six months by redesigning financial performance dashboards for global Cisco project portfolios. • Coordinated multi-regional initiatives across Americas, Europe and Asia, keeping projects within scope and timelines for ~95% of quarterly deliverables. • Owned process of translating business needs into user stories and reporting requirements, enabling dev teams to deliver clearer dashboards and actionable insights for leadership.

• Owned end-to-end public procurement projects, advising private clients on bids, building financial plans and proposals and coordinating compliant logistics and delivery. • Led 4+ successful public employment bid processes from planning to delivery, keeping projects on time and on budget and generating significant revenue for the consultancy.

• Supported modernization of Colombia’s maritime cargo system by analyzing requirements, datasets/workflows and aligning developers with operations on regulatory needs. • Liaised between operations and developers, aligning functionality with regulatory needs