Juan Agudelo

• Led web application testing combining manual functional/regression testing with automated Cypress and Playwright (JavaScript) suites, strengthening regression coverage and validating newly launched AI features and AI-generated code. • Ensured FDA- and HIPAA-compliant quality across two connected medical devices by testing full hardware-software integration — Bluetooth connectivity, mobile app, backend sync, and clinician-facing web dashboard

• Led web application quality efforts across platforms, combining cross-browser testing (Safari, Chrome), accessibility testing, and localization testing with hands-on testing on real physical devices (iPhones, Android phone, Android tablet) — catching device-, compliance-, and locale-specific issues emulators and simulators often miss. • Supported clients across five industries (healthcare, insurance, retail, real estate, and investment) by testing and validating new feature releases throughout the SDLC f

- QA in all of the Software process to give the highest value to all the products. - Testing and QA for different mobile and desktop apps. - UI/UX Testing. - Test Suites and Test Cases creation with tools like TestRail. - Cross Bowser Testing with tools like BrowserStack to test in different platforms, browsers, devices.

• Validated end-to-end functionality of the logistics/retail product pickup flow, testing integration between the Android app, PDA scanning devices, and the full buying process. • Created detailed test cases and structured bug reports for the development team, and led live client testing sessions to validate new features and releases.

• Designed and executed test cases for a CRM platform used by agents at a major Colombian telecommunications provider, covering the full customer lifecycle — internet, mobile, data, and TV services — including creation, upgrades, updates, and cancellations. • Managed the User Acceptance Testing (UAT) process for product approval.

- Academic monitor for the course Optimization Techniques for telecommunications engineering. - Responsible for teaching workshops and clarifying the doubts of students in the class. - Assistance with the approach of workshops and midterm exercises. - Assistance with grading models.

• Performed manual QA on Set-Top Box (STB) applications for digital TV. • Managed provisioning and connectivity checks for Sling Box devices across seven Latin American countri

- Advisor to the Customer Service Section - Responsible for: Sales, receipt of invoices, organization of the assigned area, management of changes and guarantees - Implementation of a language strategy to offer you a better service to foreign customers.

- Responsible for the care of 3 children between the ages of 5 and 11. - Teaching children basic Spanish - Cultural and language exchange.