Juan Chacon
Suchst Du einen anderen Juan Chacon?
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Juan Chacon
- 1 year and 4 months, Jul 2021 - Oct 2022
Demand Planner
Lonza AG
- 2 years and 5 months, Mar 2019 - Jul 2021
Customer Service Supervisor
Lonza Costa Rica
Lead the Customer Service (Customer Service team/ Order Management) and develop the staff through proactive coaching, mentoring, professional development and performance feedback. Responsible for overall order entry, follow up deliver of customer´s orders, inquiries and assure timely resolution to customer issues and complaints with applicable corrective action plans.
- 6 months, Oct 2018 - Mar 2019
Contract Management Specialist
A.P. Moller - Maersk
- 3 years, Oct 2015 - Sep 2018
Customer Service Supervisor
SeaLand Costa Rica
Development and supervision of the performance of the Customer service team responsible of providing import and export logistics solutions to customers on their shipments, with emphasis on Global Clients and refrigerated cargo. • Global Service Center Migrations projects: Inland movements coordination, VAS charges invoicing, special letter creation. • Responsible for compliance with key performance indicators (KPIs).
- 9 months, Jan 2015 - Sep 2015
Customer Service Manager
Maersk Global Service Centre Manila, Philippines
Customer Service Manager in the Global Service Centre in Manila, Philippines for SeaLand cluster ´s Caribbean, West Coast South America and East Coast South America (15 countries in total) in charge of 15 agents handling email communications with the customers. This communications includes booking creation for imports and exports, booking amendments, deliveries, customs, vessel schedules, routes, transit times, claims, inland transportation, etc.
- 10 months, Mar 2014 - Dec 2014
Customer Service Manager
Maersk Global Service Centre, Manila, Philippines
Customer Service Manager in the Global Service Centre in Manila, Philippines for Maersk Caribbean Sea Cluster (6 countries) in charge of 25 agents handling email communications with the customers. This communications includes booking creation for imports and exports, booking amendments, deliveries, customs, vessel schedules, routes, transit times, claims, inland transportation, etc.
- 1 year and 6 months, Sep 2012 - Feb 2014
Project Consultant
Maersk Line Central America
Customer Service project owner and trainer for all countries in the Caribbean Sea Cluster, in charge of country manager´s and supervisor´s training and coaching about customer focus, dealing with difficult clients, effective communication, active listening, proactive communication and other customer service skills.
Ausbildung von Juan Chacon
- 1 year and 3 months, Feb 2018 - Apr 2019
Business Management Supply Chain Management, Logistics and Production
EAE Business School
Supply Chain Management and Logistics
- 4 years and 1 month, May 2006 - May 2010
International Relations
Universidad Internacional de las Americas
International trade Negotiations Macroeconomics Law Geography
Sprachen
English
C1 (Fließend)
Spanish
C2 (Verhandlungssicher / Muttersprachlich)
German
A1-A2 (Grundkenntnisse)
XING Mitglieder mit ähnlichen Profilangaben
XING – Das Jobs-Netzwerk
Über eine Million Jobs
Entdecke mit XING genau den Job, der wirklich zu Dir passt.
Persönliche Job-Angebote
Lass Dich finden von Arbeitgebern und über 20.000 Recruiter·innen.
21 Mio. Mitglieder
Knüpf neue Kontakte und erhalte Impulse für ein besseres Job-Leben.
Kostenlos profitieren
Schon als Basis-Mitglied kannst Du Deine Job-Suche deutlich optimieren.