Juan Lemes

Reported directly to General Manager. Act as General Manager in the absence of the same. Fully responsible for all operations and administration of the different operational departments. Setting up service standards. Tracking customer stays VIP's. Marketing investigation and sales management of F&B operations as well in rooms division. Participation together with the General Manager in the creation, implementation and follow up of the a business\marketing plan and the budget.

Ten months coordinating the final work and preparing the opening. Creating and implementing a business\marketing plan. Creating and implementing the Budget. Development of orientation programs for new employees and coaching in order to ensure a quality standard in service. Organizing all the procedures in each area and departments Controlling the initial inventory Key Accomplishments To open the Hotel on time and as planed in terms of quality of service. To increase the GOP budgeted by 11%.

Responsible for the entire Room Division. Taking care of Complaints. Daily control of the booking. Implementations of environmental friendly practices and thus ensure the certificate of Biosfera Hotel. Manager on Duty. Take care of the division of F&B when the director of F&B was on vacation. While I was working, I was also studying in order to get the American Hotel & Motel Association Diploma in Hotel Management. I had to go twice within this year to Switzerland to do the exams.

Specialize in Human Resources